Ashley Cadena
Odessa,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Receptionist Coordinator
Dr. Cochran
Midland, TX
05.2017 - 02.2024
- Processed payments and updated accounts to reflect balance changes.
- Answered and directed incoming calls using multi-line telephone system.
- Informed patients of financial responsibilities prior to rendering services.
- Took messages from patients and promptly relayed to appropriate staff.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Gathered, transcribed and typed medical information into charts.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Hormone Pellet Liaison
- Handled all incoming mail and packages; distributed them to appropriate personnel or departments promptly.
- Maintained a neat and tidy reception area at all times; ensured that it was presentable for visitors and clients.
- Provided assistance in resolving customer complaints or issues that arose during their stay.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Provided administrative support to other departments, such as scheduling appointments, preparing documents, and filing paperwork.
Certified Nurse Aide
Madison Medical Resort
Odessa, TX
2014 - 2017
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Documented activities and recorded information in EMR system.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Recorded patient conditions and vital signs before and after medical operations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
High School Diploma -
Odessa High School
Odessa06.2011
Skills
- Athena Software
- Computer Proficiency
- Appointment Scheduling
- Multitasking and Prioritization
- Inventory Management
- Customer Service
- Schedule Management
- Staff Management
Timeline
Receptionist Coordinator
Dr. Cochran
05.2017 - 02.2024
Certified Nurse Aide
Madison Medical Resort
2014 - 2017
High School Diploma -
Odessa High School