Professional hospitality leader prepared for managing front-of-house operations. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in customer service and staff management.
Hi, I’m
Ashley Cain
Detroit,MI
Summary
Overview
13
years of professional experience
1
Certification
Work History
Flagship Inc @ Meta
Front of House Manager
08.2021 - 05.2025
Job overview
- Acted as the main point of contact for guest inquiries while maintaining 3 Cafes and a 13 person staff to serve up to 2,000 guest for Breakfast, Lunch, Happy Hour and Dinner
- Addressing concerns promptly and professionally while maintaining a positive rapport with clientele and ensuring a positive dining experience..
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Conducted regular training sessions on new menu items and service techniques, keeping team informed and engaged.
- Collaborated with culinary team to ensure seamless coordination between kitchen and dining room operations, enhancing overall service speed and quality.
Flagship Inc @ Meta
Assistant Front of House Manager
06.2019 - 08.2021
Job overview
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized quality assurance by completing frequent line checks.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong equipment and culinary vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Effectively managed conflict situations among employees to maintain a harmonious work environment.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Collaborated with the Back of House Manager to ensure seamless coordination between departments.
Flagship Inc. @ Facebook
Front of House Staff Member
08.2014 - 06.2019
Job overview
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Verified prepared food met standards for quality and quantity before serving to customers.
Home Depot
Sales Associate
04.2012 - 04.2013
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Ball State UniversityMuncie, IN
from Pre-Dental/Biology
University Overview
Stevenson High SchoolThe Bronx, NY
High School Diploma
06.2009
University Overview
Skills
- Hospitality
- Conflict resolution
- Staff management
- Hiring
- Training and coaching
- Health and safety regulations
- Restaurant operations
- Health department inspections
- Inventory Management
- Quality control
Certification
- Certified Dental Assistant
Timeline
Front of House Manager
Flagship Inc @ Meta
08.2021 - 05.2025
Assistant Front of House Manager
Flagship Inc @ Meta
06.2019 - 08.2021
Front of House Staff Member
Flagship Inc. @ Facebook
08.2014 - 06.2019
Sales Associate
Home Depot
04.2012 - 04.2013
Stevenson High School
High School Diploma
Ball State University
from Pre-Dental/Biology
Similar Profiles
Andres CervantesAndres Cervantes
Front of House Staff Member at Flagship at MetaFront of House Staff Member at Flagship at Meta
Maria BatistaMaria Batista
Prep Cook at Flagship Facility Services Inc.- Meta (Facebook)Prep Cook at Flagship Facility Services Inc.- Meta (Facebook)
Katie HumphriesKatie Humphries
Treasury Analyst at Flagship Credit Acceptance LLCTreasury Analyst at Flagship Credit Acceptance LLC
Kendra DavisKendra Davis
Academic Interventionist at Detroit Public School Community DistrictAcademic Interventionist at Detroit Public School Community District
Siyla Newson-LaneSiyla Newson-Lane
City Year Detroit at AmeriCoreCity Year Detroit at AmeriCore