Ashley Calhoun
Anderson,South Carolina
Summary
Dynamic customer service professional with a proven track record, adept in customer service and critical thinking. Excelled in building lasting client relationships and enhancing retention through effective problem resolution and product knowledge. Achieved significant growth in policy sales, leveraging strong data entry skills for meticulous client management. Brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farm Bureau
08.2024 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with colleagues to achieve team goals, contributing to the overall success of the agency.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by efficiently addressing and resolving insurance-related queries.
- Responded to customer requests for products, services, and company information.
Account Manager
State Farm
07.2021 - 01.2024
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Achieved consistent growth in annual policy sales through effective cross-selling and upselling techniques.
- Participated in ongoing professional development opportunities, staying current on relevant industry certifications and licenses required for continued success
- Conducted thorough needs assessments, recommending suitable coverage options based on each client''s unique situation.
- Leveraged professional network to generate referrals, driving new business opportunities for the agency.
Education
Bachelor of Science - Chemistry
Coastal Carolina University
Conway, SC05-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Client relations
- Problem resolution
- Product knowledge
- Follow-up skills
- Administrative support
- Building rapport
Certification
South Carolina Property & Casualty License
South Carolina Life & Health License
Timeline
Customer Service Representative
Farm Bureau
08.2024 - Current
Account Manager
State Farm
07.2021 - 01.2024
South Carolina Property & Casualty License
South Carolina Life & Health License
Bachelor of Science - Chemistry
Coastal Carolina University
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