Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Calix

Mint Hill NC,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Harris Teeter
10.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Cashier Team Lead

Wendy's
08.2020 - 07.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Developed strong relationships with repeat customers through friendly service interactions.

After-School Tutor

We Care Tutoring Services
11.2019 - 02.2020
  • Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
  • Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided homework assistance using specific curriculum and materials.

Education

Associate of Science - CNA

Central Piedmont Community College
Charlotte, NC
01.2025

High School Diploma -

The Academy Charter High School
Hempstead, NY
06.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Conflict Resolution
  • Money handling abilities
  • Client Relations
  • Team Development

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Harris Teeter
10.2021 - Current

Cashier Team Lead

Wendy's
08.2020 - 07.2021

After-School Tutor

We Care Tutoring Services
11.2019 - 02.2020

Associate of Science - CNA

Central Piedmont Community College

High School Diploma -

The Academy Charter High School

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Ashley Calix