Ashley Cameron
Raleigh,NC
Summary
Accomplished Administrative Officer with over 14 years of leadership experience, adept in policy modification and fostering strong relationships. Demonstrated success in improving operational efficiencies and implementing strategic improvements. Skilled in documentation control and training, with a proven track record of enhancing team performance and decision-making.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Revenue Administrative Officer
State of North Carolina, Department of Revenue
11.2013 - Current
- Strong and diverse leadership background. Including 14 years of management experience and eight years of managing supervisors and middle managers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Ability to analyze complex tax and collection problems, properly apply tax laws, interpretations, and regulations, and exercise sound judgment and discretion in formulating, using, and interpreting policies and procedures.
- Extensive experience working in a confidential environment and maintaining confidential data.
- Possesses adept communication skills for elucidating and instructing the general public on specific revenue law provisions about individual assessments or collections.
- Demonstrated analytical skills and the ability to develop recommendations based on analyzing problems or new initiatives.
- Extensive experience in reviewing tax returns, financial statements, bank statements, public records, property records, and other financial documentation.
- Excellent written and verbal communication skills.
- Ability to exercise sound judgment and discretion in applying, interpreting, and implementing divisional and departmental policies and procedures to solve routine and non-routine problems.
- Attention to detail with strong interpersonal skills and excellent customer service skills.
- The ability to convey clearly and concisely technical and non-technical issues in written and spoken communication.
- Strong analytical skills are required to plan, organize, direct, and revise operations within various workflows and processing platforms to determine whether they are adequate and consistent for the organization's overall health.
- Demonstrated ability to deliver results through effective planning and decision-making. Background in business and accounting principles.
- Highly motivated, and interested in learning new concepts, processing platforms, and related workflow.
Senior Director of Youth Development Programs
YMCA of Marion & Polk Counties
06.2004 - 04.2013
- Fostered a work culture of collaboration and inclusion to increase morale and reduce turnover.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted the bottom line.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Revamped operational plans to refocus staff and align processes with business objectives.
- Recruit, develop, supervise, assign, and manage the Program Directors of the Marion & Polk County area YMCA.
- Actively participate in leadership forums and projects, including the Family Management Committee, other volunteer groups, and the Family Center Team Leaders, Supervisors, and other staff groups.
- Met with department supervisors and provided staff support to attain organizational goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Master of Public Health - Social Media Advertising
Walden University
Minneapolis, MN11-2010
Skills
- Documentation and control
- Policy and procedure modification
- Data acquisition
- Records management
- Relationship building
- Procedure development
- Proposal writing
- Database administration
- Meeting facilitation
- Training and coaching
- Expense reporting
- Presentation design
Certification
- CPM - Certified Public Manager
- Listen First Facilitator
- Living Well Facilitator
Timeline
Revenue Administrative Officer
State of North Carolina, Department of Revenue
11.2013 - Current
Senior Director of Youth Development Programs
YMCA of Marion & Polk Counties
06.2004 - 04.2013
- CPM - Certified Public Manager
- Listen First Facilitator
- Living Well Facilitator
Master of Public Health - Social Media Advertising
Walden University
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