Customer Relationship Management (CRM) system
Ashley Campbell
Dyersburg,TN
Summary
Project Coordinator / Lead Transcriptionist Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Coordinator / Lead Transcriptionist
Netsync
01.2022 - 01.2023
- Led and coordinated a remote team, aligning project goals with organizational priorities. - Implemented process improvements, reducing project turnaround time by 25%. - Developed training and SOPs for remote staff, enhancing team efficiency and work quality. - Excelled in cross-functional collaboration, ensuring smooth project execution and stakeholder satisfaction.
Operations Analyst
Dallas Financial Services
01.2009 - 01.2019
- Managed high-volume mortgage processing and insurance verification tasks with exceptional accuracy. - Spearheaded process optimization initiatives, resulting in a 30% increase in workflow efficiency. - Collaborated with various departments to ensure compliance with billing and reimbursement policies. - Conducted market research to support strategic decision-making. - Utilized SQL and Python for data extraction and analysis. - Presented findings through compelling data visualizations. - Proficient in virtualization technologies including Microsoft Hyper-V and VMware, managing HA with failover clustering, and cloud solutions.
Education
Bachelor of Science- Psychology -
Herzing University
Skills
- Implementing Microsoft Azure Infrastructure Solutions
- MCSA – Office 365
- Server Virtualization with Windows Server Hyper-V and Systems Center Specialist
- MCP – SharePoint, MS Exchange, Windows
- Project Management
- Cross-Functional Teamwork
- Communication
- SOP Development
- Data Entry and Analysis (45wpm)
- Performance monitoring
- Agile Methodologies
- Cost Management
- Community Outreach
Software
Freshdesk
Jira Service Desk
Microsoft Office Suite
Live chat software
Cisco,
Certification
Certified Medical Transcriptionist (CMT) - 1/25/2013Advanced Medical Transcription Training Program-08/26/2014
Project Management Professional (PMP)Certification -06/15/2015
Leadership and Team Management Training - 08/24/2015
HIPAA Compliance Training -01/01/2023
Electronic Health Record (EHR) Systems Training - 02/05/2016
Continuous Education in Medical Terminology and Industry Updates - Ongoing
Timeline
Project Coordinator / Lead Transcriptionist
Netsync
01.2022 - 01.2023
Operations Analyst
Dallas Financial Services
01.2009 - 01.2019
Bachelor of Science- Psychology -
Herzing University