Ashley Campbell

• Handled confidential and sensitive information with discretion and tact.
• Managed calendars, scheduling meetings and appointments and coordinated all showings for listings.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed expenses for Owner.
• Organized and coordinated conferences and monthly meetings with all Sales Agents.
• Answered high volume of phone calls and email inquiries.
• Coordinated events, promoting team-building activities and boosting morale within the workplace.
• Provided professional administrative support during sales meetings.
• Facilitated training and onboarding for incoming office staff.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Improved office efficiency by implementing new filing systems and document management processes.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
• Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
• Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
• Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
• Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
• Oversaw management of 25 properties while providing general service to tenants.
• Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
• Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
• Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
• Implemented resident retention programs, fostering a sense of community through social events and timely communication.

Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

• Managed social media accounts for optimal audience engagement and increased online presence.
• Developed and implemented marketing strategies to use for launches, listing campaigns and preferred lender promotions.
• Mentored team members on best practices in business development and marketing strategy, fostering an environment conducive to professional growth.
• Leveraged digital advertising platforms such as Google Ads and Facebook to cost-effectively target potential customers, leading to increased listing exposure and lead generation.
• Championed customer relationship management initiatives that led to improved satisfaction levels among existing clients while attracting new clientele through word-of-mouth referrals.
• Increased client base by developing and implementing strategic marketing plans and sales initiatives.
• Negotiated with high volume sales including existing as well as .with new clients
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
• Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
• Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
• Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
• Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.