Ashley Campbell
Minneapolis,USA
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional Supervisor
Sevita
01.2022 - Current
- 1. Make sure clients are ready for the day program
- 2. Cooking meals and prepping
- 3. During transportation for clients
- 4. In charge of scheduling financials
- 5. In charge of staffing and a ministration
Call Center Representative
DoorDash
01.2024 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
CNA - Certified Nursing Assistant
Lincolnshire Place
09.2022 - 10.2022
- Assisted 24 elderly patients daily
- Provided patients/residents with care and companionship
- Checked vital signs
- Performed post-mortem care, if needed
- Cleaned and sanitized rooms
- Made beds
- Handled minor wound care
- Documented all care
- Aided in scheduling client daily activities
Paratransit Driver
A-TEC Ambulance, Inc.
05.2022 - 09.2022
- Picking up patients from doctors appointments
- Picking up patients from Emergency Room
- Taking patients home or to a nursing facility
Bus Driver
First Student
10.2018 - 01.2019
Tax Consultant
Property keepers
07.2017 - 10.2018
- Answering phone calls
- Tax analysis
- Filling paperwork
- Microsoft word for documents
Delivery Driver
Dominos
03.2018 - 04.2018
Delivery Driver
Panera Bread
01.2018 - 02.2018
- Delivering food to homes, business,and hospitals.
Tax Preparer
H&R Block
01.2015 - 07.2017
- Preparing tax returns
- Handling Tax issues if necessary
Caregiver
10.2016 - 01.2017
- Helping my clients get out of bed
- Going to grocery store for client
- Helping clients with putting on clothes
- Bathing clients
Babysitter
11.2012 - 02.2016
- Responsibilities
- Walking the children to school and picking them up for school
Organizer
campaign
05.2010 - 11.2010
- Responsibilities
- Planning special events
- Organizing paper work
- Rising money for the campaign
- Skills Used
- Microsoft word
- Microsoft excel
Education
Associate Of Applied Business - Business Administration
Minneapolis Community And Technical College
Minneapolis, MN03.2024
Associate Of Applied Science - Nursing
Kishwaukee College
Malta, IL02.2021
GED - undefined
Truman college
Chicago, IL01.2016
Skills
- Microsoft word (4 years)
- Microsoft excel (6 years)
- Powerpoint (4 years)
- Filing
- Receptionist
- Scheduling
- Data Entry
- CDL
- Bus Driving
- Senior Care
- Paratransit
- School Bus Driving
- Babysitting
- Delivery Driver Experience
- Van driver
- Disability awareness
- Incident reporting
- Client advocacy
- Behavioral support
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Customer communications
- Call control
Certification
- CDL Class B
- First Aid Certification
- June 2022 to June 2024
Timeline
Call Center Representative
DoorDash
01.2024 - 01.2025
CNA - Certified Nursing Assistant
Lincolnshire Place
09.2022 - 10.2022
Paratransit Driver
A-TEC Ambulance, Inc.
05.2022 - 09.2022
Direct Support Professional Supervisor
Sevita
01.2022 - Current
Bus Driver
First Student
10.2018 - 01.2019
Delivery Driver
Dominos
03.2018 - 04.2018
Delivery Driver
Panera Bread
01.2018 - 02.2018
Tax Consultant
Property keepers
07.2017 - 10.2018
Caregiver
10.2016 - 01.2017
Tax Preparer
H&R Block
01.2015 - 07.2017
Babysitter
11.2012 - 02.2016
Organizer
campaign
05.2010 - 11.2010
GED - undefined
Truman college
Associate Of Applied Business - Business Administration
Minneapolis Community And Technical College
Associate Of Applied Science - Nursing
Kishwaukee College
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