Ashley Campbell
European Wax Center
West Orange,NJ
5
years of professional experience
Dynamic professional with extensive experience in operations management and staff training. Expertise in decision-making and team collaboration has led to improved service quality and enhanced customer satisfaction.
Work History
Manager
2 Years 7 Months- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Developed team schedules to maximize coverage during peak hours, enhancing workflow efficiency.
- Trained and mentored staff on best practices in waxing techniques and customer engagement.
- Cross-trained existing employees to maximize team agility and performance.
- Implemented inventory management systems to optimize product availability and reduce waste.
- Analyzed customer feedback to identify areas for service improvement and staff training needs.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Maintained professional, organized, and safe environment for employees and patrons.
Bartender
2 Years 3 Months- Trained new bartenders in mixology techniques, customer service skills, and operational procedures.
- Implemented efficient workflow processes during peak hours, improving overall service speed and quality.
- Maintained cleanliness and organization of bar area, ensuring adherence to health and safety standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Team Leader
1 Year 3 Months- Supervised daily operations and maintained safety protocols and operational standards.
- Fostered a collaborative work environment, encouraging open communication among team members for better synergy.
- Assisted in recruitment to build a team of top performers.
- Led cross-functional teams to enhance sales process efficiency and accuracy.
- Mentored junior staff, fostering professional growth and skill development.
Patient Coordinator
1 Year 5 Months- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Streamlined patient registration processes, enhancing efficiency and reducing wait times.
- Managed insurance verifications, improving accuracy in billing procedures.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Education
High School Diploma
Associate of Arts - English Education/journalism
Skills
Operations oversight
Sales techniques
Customer service
Staff management
Team leadership
Onboarding processes
Documentation management
Business administration
Client retention strategies
Operational efficiency
Communication skills
Computer skills
Timeline
Manager
European Wax Center
02.2024 - CurrentRead More
Team Leader
European Wax Center
08.2023 - 11.2024Read More
Bartender
P.F. Chang's Bistro
05.2023 - 08.2025Read More
Patient Coordinator
Mountainside Hospital
10.2021 - 03.2023Read More
County College of Morris
Associate of Arts from English Education/journalism
Read More
Roxbury High School
High School Diploma
Read More