Summary
Overview
Work History
Education
Skills
volunteer Work
Timeline
Generic

Ashley Cannizzaro

Moorhead,MN

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.

Overview

10
10
years of professional experience

Work History

Regional Coordinator

Lutheran Social Services of MN
Moorhead, MN
09.2024 - Current
  • Assessed clients' abilities, needs, interests and preferences in order to develop appropriate activities and services.
  • Coordinated with other agencies such as schools, mental health providers, and social service organizations to ensure comprehensive services for clients.
  • Facilitated communication between families and community resources in order to enhance the quality of life for individuals receiving respite care services.
  • Supervised volunteers providing respite care services ensuring adherence to safety protocols at all times.
  • Scheduled meetings with clients' families on a regular basis in order to review progress towards goals outlined in the individualized service plan.
  • Identified potential funding sources available for expanding existing programs or creating new ones designed specifically around meeting the needs of those receiving respite care services.
  • Collaborated with other professionals to assess client needs.
  • Educated clients on options to assist in making informed decisions.
  • Documented services and collected required data for evaluation.
  • Provided emotional support to participants of the group.
  • Created an environment that was safe and supportive for members to share their experiences.
  • Encouraged participation in discussions, activities, and exercises.
  • Developed resources such as books, handouts, and other materials to help further support group members' growth.
  • Monitored behavior within the group setting and addressed any issues that arose.
  • Led group sessions and provided individual counseling to address concerns and devise targeted solutions.
  • Developed and implemented volunteer recruitment plans.
  • Coordinated onboarding and orientation for new volunteers.
  • Ensured proper recognition of volunteer efforts through awards, certificates.
  • Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
  • Maintained records of volunteering hours worked by each individual.
  • Communicated regularly with volunteers, assisting with issues and questions.
  • Oriented new volunteers on policies and procedures, introduced staff and provided information guides.

Personal Care Assistant

Accurate Home Care
Moorhead, MN
06.2014 - Current
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided ongoing compassionate patient care for each client.
  • Laundered clothing and bedding to prevent infection.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Completed scheduled patient check-ins and progress reports for all clients.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Improved patient outlook and daily living through compassionate care.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Ambulated individuals around home, public and medical locations.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.

Care Manager

Sanford Health
Fargo, ND
02.2022 - 09.2024
  • Implemented community outreach and engagement plans to reach vulnerable communities.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Collaborated with community-based organizations and key stakeholders to address community initiatives.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Encouraged patients to engage with community programs to develop community organization efforts.
  • Assisted patient in navigating facilities to find specialty care units.
  • Explained policies, procedures and services to patients.
  • Helped patients obtain health care services by setting up referrals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Addressed and responded immediately to patient issues to prevent care plan delays.
  • Formed an expanded support network with members of clients' immediate community to foster social life.
  • Developed trusting relationships with social services, health care providers, and governmental agencies.
  • Identified relevant resources for clients within the local area and obtained the necessary referrals.
  • I interviewed clients alone and with their families to determine what services would best address their needs.
  • Conducted initial assessments and evaluations of patient's needs.
  • Participated in community outreach efforts to promote the organization's mission.
  • Worked closely with team members to develop new ideas for expanding the scope of volunteer services.
  • Facilitated communication between families and community resources in order to enhance the quality of life for individuals receiving respite care services.

Customer Service Representative

Sanford Health
Fargo , ND
12.2020 - 02.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Upheld privacy and security requirements established by HIPPA regulatory agencies.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Tracked activity in CRM to support quality assurance.
  • Consulted with customers regarding needs and addressed concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Teacher's Assistant

SENDCAA
Fargo, ND
08.2019 - 11.2020
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
  • Arranged and led academic and study activities for students.
  • Maintained organized and clean classroom and play areas.
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Set up and created bulletin boards and displays for classrooms and school hallways.
  • Sanitized desks and wiped down high-touch areas to avoid germ spread and illness.
  • Cleaned and organized classrooms, materials and supplies.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.

Education

High School Diploma -

Moorhead High School
Moorhead, MN
05.2015

Bachelor of Arts - English/Mass Communication

Minnesota State University - Moorhead
Moorhead, MN
12.2019

Skills

  • Credit card payment processing
  • Report generation
  • High-energy attitude
  • Microsoft Office expertise
  • Technologically savvy
  • Adaptive team player
  • Call Center Operations
  • Office equipment proficiency
  • Clerical support
  • Customer relations
  • Conflict mediation
  • Problem-solving abilities
  • ADL Support
  • Inbound and Outbound Calling
  • Utilization Review
  • Case Management
  • Care Coordination
  • Patient Support
  • Referral Coordination
  • Client Advocacy
  • Relationship Building
  • Staff Management
  • Deductive Reasoning
  • Active Listening
  • Self-Directed
  • Multitasking
  • Dependable and Responsible

volunteer Work

  • Volunteered at the YWCA helping sort and hang donations
  • Volunteered with AAPR to help provider free tax help for individuals in the community

Timeline

Regional Coordinator

Lutheran Social Services of MN
09.2024 - Current

Care Manager

Sanford Health
02.2022 - 09.2024

Customer Service Representative

Sanford Health
12.2020 - 02.2022

Teacher's Assistant

SENDCAA
08.2019 - 11.2020

Personal Care Assistant

Accurate Home Care
06.2014 - Current

High School Diploma -

Moorhead High School

Bachelor of Arts - English/Mass Communication

Minnesota State University - Moorhead

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Ashley Cannizzaro