Ashley Cano
Oklahoma City
Summary
Customer-focused Sales Associate with background in appliance sales. Comprehensive knowledge of latest market trends and ability to demonstrate products effectively to customers. Strong skills in building customer relationships, addressing client needs, and closing sales. Proven track record in increasing store revenue through strategic selling techniques.
Overview
4
4
years of professional experience
Work History
Appliance Sales Associate
Lowes Home Improvment
Oklahoma City
06.2024 - Current
- Provided excellent customer service, resolving issues and answering queries promptly.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Organized promotional activities such as contests or giveaways to increase customer engagement.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Initiated friendly conversation with customers to determine level of assistance required.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Helped customers by answering questions and locating merchandise.
- Greeted customers to determine wants or needs.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
Head Cashier
Lowes Home Improvment
Oklahoma City
04.2023 - 06.2024
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained new cashiers in POS system operation, customer service protocols, and store policies.
- Maintained work area and kept cash drawer organized.
- Managed cashier team, ensuring efficient transaction processing and high customer service standards.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Helped with purchases and signed customers up for rewards program.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Cashier
Lowes Home Improvment
Oklahoma City
05.2022 - 04.2023
- Followed company security procedures for handling large sums of money.
- Built and maintained productive relationships with employees.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers promptly and responded to questions.
Retail Sales Associate
Marshalls TJX Companies
Oklahoma City
05.2021 - 05.2022
- Greeted customers upon entering the store and provided assistance.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Organized store by returning merchandise to proper areas and restocked displays.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Completed transactions in an efficient manner while providing excellent customer service.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Participated in team meetings and training sessions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Education
High School Diploma -
US Grant High School
Oklahoma City, OK05-2021
Skills
- Customer service
- Point of sale operation
- Sales analysis
- Product knowledge
- Customer engagement/ assistance
- Issue refunds
- Sales techniques
- Merchandising and display
- Return and Exchange Handling
- Honest and dependable
- Cash register operation
- Multitasking capacity
- Retail Sales Experience
- Cleaning and sanitizing
- Reliability
- Bilingual
- Flexible schedule
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Appliance Sales Associate
Lowes Home Improvment
06.2024 - Current
Head Cashier
Lowes Home Improvment
04.2023 - 06.2024
Cashier
Lowes Home Improvment
05.2022 - 04.2023
Retail Sales Associate
Marshalls TJX Companies
05.2021 - 05.2022
High School Diploma -
US Grant High School