Dalicia Canterbury
Brooklyn,NY
Summary
Relocating to Atlanta
A highly accomplished, dynamic and skilled professional candidate with in-depth knowledge of handling Administrative tasks. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced Clerical environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
15
15
years of professional experience
Work History
Insurance Biller/Assistant Human Resources Manager
West Midtown Medical Group
New York, NY
06.2023 - Current
- Prepared and processed invoices for payment by insurers according to established procedures.
- Managed follow up on unpaid or rejected claims
- Processed claims for payment
- Maintained detailed records of all transactions related to insurance billing activities.
- Organized information by using spreadsheets, databases or word processing applications.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Coordinated employee training sessions for both new hires and existing staff members.
- Maintained accurate records of all HR-related documents such as contracts, job postings and personnel files.
- Reviewed resumes from external applicants against job requirements to determine suitability for open positions.
- Prepared orientation materials for newly hired personnel.
(Hedis)Quality Improvement Specialist (contract)
Centene
New York, NY
10.2022 - 05.2023
- Medical Record Retrieval project.
- Outreach to provider facilities to make sure care needs are being met.
- Utilized department tracking tools to request and retrieve medical records.
- Provided clerical support to the department.
- Proficiency in using Microsoft Office, Outlook, Teams, Change Health Care, Inovolon, Adobe Acrobat , Excel, Cisco jabber, Faxcom & Teams
Admin Asst/Receptionist
South Nassau Sports Rehabilitation Center, South Nassau Communities Hospital
Oceanside, NY
10.2016 - 09.2021
- Maintain Log of All faxed and signed Plan Of Cares
- Process patients copay
- Maintain Calendar for All Therapist Vacation And PTO
- Used voice recorder or notepad to compose and transcribe meeting minutes.(when needed)
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Scheduled appointments, meetings and events for management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Prepared all medical records request
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Patient Care Coordinator (PT)
Northwell Hospital LIJ
Valley Stream, NY
04.2018 - 01.2021
- Provided administrative support for patient care staff.
- Received and routed care team messages and documents to appropriate staff.
- Obtained informed consent and payment documentation from patients and filed in system.
- Processed patient intake information and updated medical records prior to treatment.
- Assisted with patient admissions, discharges and transfers.
Medical Receptionist
Gentle Care Ob/Gyn
Lynbrook, NY
12.2008 - 11.2016
- Performs administrative duties for MD/NP
- Processed patient payments and scanned identification and insurance cards.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
Administrative Assistant
West Midtown Medical Group
New York, NY
04.2013 - 10.2016
- Responsible for entering demographics of patients both established and New patient's
- Verifying patients insurance/preparing encounters for billing
- Answers phones and schedules patients appointments
- Greets patients in a professional and courteous manner
- Maintain a good relationship with office staff
- Obtain necessary insurance authorizations and referrals
- Scheduled appointments, meetings and events for management staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Diploma - Business Office Administration
Advanced Career Training
Morrow,GA02.2006
GED - Office Technology
Vocational Foundation Inc
Brooklyn, NY09.2002
Skills
- As-400, Practice Fusion, Optimum, All Scripts, EMR and Epaces/HCS, Inovolan, Payspan, Optum
- Records Management Systems
- Meeting Planning
- Technologically Savvy
- Multitasking and Time Management
- Verbal and Written Communication
- Strong Organizational Skills
- Office Equipment Operation
- Multi-Line Telephone Systems
- Schedule Management
- Microsoft Office
- Insurance Eligibility Verification
- Confidentiality and Data Protection
- HIPAA Compliance
- Office Administration
Timeline
Insurance Biller/Assistant Human Resources Manager
West Midtown Medical Group
06.2023 - Current
(Hedis)Quality Improvement Specialist (contract)
Centene
10.2022 - 05.2023
Patient Care Coordinator (PT)
Northwell Hospital LIJ
04.2018 - 01.2021
Admin Asst/Receptionist
South Nassau Sports Rehabilitation Center, South Nassau Communities Hospital
10.2016 - 09.2021
Administrative Assistant
West Midtown Medical Group
04.2013 - 10.2016
Medical Receptionist
Gentle Care Ob/Gyn
12.2008 - 11.2016
Diploma - Business Office Administration
Advanced Career Training
GED - Office Technology
Vocational Foundation Inc
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