Ashley Caples
Houston,TX
Summary
Personable, energetic individual with strong communication and negotiating skills. Able to convey information clearly, effectively, and is able to flex to various communication styles. Experienced in presenting information and persuasive presentations. Passionate about navigating others toward achieving their personal and career goals. Exhibit excellent phone etiquette and trusted by leaders to work independently while producing a quality outcome. Recognized frequently for taking ownership and being extremely tactful.
Overview
8
8
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
State Farm
07.2022 - Current
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Examined claims forms and other records to determine insurance coverage.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Dispute Resolution Coordinator
Navy Federal Credit Union
09.2015 - 07.2022
- Improved case resolution times by streamlining processes and implementing efficient communication strategies.
- Utilized advanced problem-solving skills to effectively mediate conflicts and find mutually acceptable solutions.
- Managed a high volume of dispute cases for successful resolution within designated timeframes.
- Assisted in the development of company-wide policies related to dispute resolution, ensuring consistency across departments and teams.
- Consistently maintained a high level of professionalism and confidentiality when dealing with sensitive client information and case details.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
Education
Bachelor of Arts - Education
University of West Florida
Pensacola, Fl04.2016
Skills
- Auto Repair Estimation
- Decision Making
- Damage Assessment
- Claims Investigation
- Analysis
- Excellent Customer Service
- Great problem solving skills
- Property claims and Insurance claims
Timeline
Claims Adjuster, Automobile and Casualty
State Farm
07.2022 - Current
Dispute Resolution Coordinator
Navy Federal Credit Union
09.2015 - 07.2022
Bachelor of Arts - Education
University of West Florida