Ashley Caraballo
Brooklyn
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Member Service Associate
Costco Wholesale
Brooklyn
11.2022 - Current
- As a member service employee we great members when entering and exiting the building, we do hourly routine floor walks to make sure the building and the products are in good condition.
- Educated members on membership benefits and promotional offers.
- Handled returns and exchanges following company policies and procedures.
- Greeted members and answered questions in a friendly and professional manner.
- Assisted members with inquiries regarding products and services.
- Processed member transactions accurately and efficiently at checkout.
Supervisor
Costco Wholesale
Brooklyn
09.2024 - 09.2024
- Supervised daily operations and maintained efficient workflow in a fast-paced retail environment.
- Trained new team members on company policies, procedures, and customer service standards.
- Directed and supervised team of 15 employees in daily operations.
- Complied with company policies, objectives and communication goals.
Education
Sunset Park High School
Brooklyn, NYSkills
- Member education
- Checkout processing
- Customer interaction
- Learning
- Communication
Timeline
Supervisor
Costco Wholesale
09.2024 - 09.2024
Member Service Associate
Costco Wholesale
11.2022 - Current
Sunset Park High School