Summary
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Cardenas

Valley Center,California

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Work History

Shift Lead

Footlocker, Footlocker
  • Responded to and resolved customer questions and concerns.
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Monitored retail analytics and visual merchandising technology and adjusted.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Submitted orders for new inventory.
  • Trained team members in successful strategies to meet operational and sales targets.

Server

Mexico City Cuisine
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Cultivated warm relationships with regular customers.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Cleared dishes and glassware quickly following each course.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

Supervisor

Daphne's Greek Food
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Organized implementation of new banners, displays, and menus.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Manager

Fugu Taiyaki
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Motivated staff to perform at peak efficiency and quality.

Education

Veterinary Technician - Veterinary Technology

Pima Medical Institute
San Marcos CA
2021

Skills

  • Inventory Control
  • Data Analytics
  • Process Improvement
  • Staff Management
  • Schedule Development
  • Customer Engagement
  • Menu Development
  • Food Plating and Presentation
  • Kitchen Equipment Operation and Maintenance

Languages

Spanish
Native or Bilingual

Timeline

Shift Lead

Footlocker, Footlocker

Server

Mexico City Cuisine

Supervisor

Daphne's Greek Food

Manager

Fugu Taiyaki

Veterinary Technician - Veterinary Technology

Pima Medical Institute

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Ashley Cardenas