Ashley Cargill
Administrative Assistant
Clayton,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Department of Agriculture
09.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Process checks and renew seed licenses for major stores, organizations, companies and corporations quickly, effectively, efficiently and accurately.
- Input new fertilizer products and brands into they system and email customers updates.
- Create SOP's for different positions within the facility.
- Sorting and delivering mail to the right department quickly and correctly.
Court Liaison
Holly Hill Hospital
06.2024 - Current
- Managed sensitive documents securely, safeguarding against potential breaches of confidentiality.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices, ultimately enhancing the quality of service provided as a Court Liaison.
- Contributed to positive relationships between courts and other government entities through clear communication and cooperation on joint initiatives.
- Collaborated with legal professionals and patients treatment team and doctors to ensure accurate information exchange and timely resolution of cases.
- Maintained up-to-date knowledge of local and federal laws, ensuring accurate advice on procedural matters.
- Ensured accuracy in data entry tasks, minimizing errors in official court records.
- Organized legal materials for easy access, expediting the preparation process for attorneys and judges.
- Streamlined court procedures for faster case processing, resulting in reduced backlog.
- E-File all involuntarily commitment paperwork quickly and accurately before court ordered date.
Lead Receptionist
Holly Hill Hospital
10.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and check in law officials and guest.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
- Communicate with law officials in assisting discharging for the patients that are currently inpatient.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with guests and the patients loved ones.
- Streamlined check-in processes for families, resulting in reduced wait times and improved overall experience.
- Maintained visitor log for entering and leaving facility for security purposes.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Processed incoming mail and packages efficiently, ensuring prompt distribution to appropriate recipients within the organization.
Dispatch Operations Manager
Unlimited Recovery
10.2016 - 10.2023
- Established clear expectations for dispatcher job duties while providing ongoing support through coaching sessions as needed.
- Addressed operational issues promptly, resolving problems effectively to maintain seamless workflow.
- Conducted regular performance evaluations for dispatch staff, identifying areas for improvement and providing appropriate training opportunities.
- Facilitated cross-training initiatives among dispatchers in various departments leading to greater flexibility during peak periods.
- Implemented a complaint resolution process to address driver and customer concerns, leading to improved satisfaction rates.
- Ensured adherence to safety guidelines and regulations within the dispatch department to maintain a safe work environment at all times.
- Implemented advanced software systems to increase accuracy in dispatching orders and managing resources.
- Collaborated with logistics teams to develop strategic plans for optimizing transport routes, reducing costs, and improving service levels.
- Managed a team of dispatchers, ensuring optimal productivity levels and high-quality performance in meeting deadlines.
- Streamlined inventory management processes, reducing product shortages and minimizing order delays for customers.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Accepted payments, processed invoices, create invoices, rectify invoices, dealt with day to day cash transactions and credit card payments.
- Emailed customers, property managers and law enforcement about the vehicles in our possession
- Filed court paperwork on vehicles that went unclaimed and mail out the paperwork in a timely and strict matter
Education
GED -
Johnston Community College
Smithfield, North Carolina, NC 05.2001 -
Skills
Office management
Office administration
Efficient data entry
Skilled in digital technologies
Team leadership
Customer service
Effective classroom instruction
First aid certification
Bank deposit preparation
Cash handling expertise
Timeline
Administrative Assistant
Department of Agriculture
09.2025 - Current
Court Liaison
Holly Hill Hospital
06.2024 - Current
Lead Receptionist
Holly Hill Hospital
10.2023 - 06.2024
Dispatch Operations Manager
Unlimited Recovery
10.2016 - 10.2023
GED -
Johnston Community College
05.2001 -