Ashley Carlon
Phoenix,AZ
Summary
Dynamic leader with a proven track record at Walmart Supercenter, enhancing customer satisfaction and loyalty through exceptional service and engagement. Skilled in problem-solving and employee coaching, I've successfully mentored teams to exceed performance goals, significantly reducing customer complaints. Expert in retail operations, my strategic approach has streamlined processes, boosting productivity and operational efficiency.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Dollar General
01.2020 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Shift Supervisor
1 Stop Title Loans & Motor Vehicle Services
05.2016 - 12.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Customer Service Manager
Walmart Supercenter
12.2013 - 05.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Operations Coordinator
Value Village Thrit Store
06.2011 - 12.2013
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
Education
Medical Billing And Coding Certificate -
DeVry University
Online04-2025
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05-2016
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store organization
- Employee coaching
- Time management skills
- Cash handling
Timeline
Assistant Store Manager
Dollar General
01.2020 - 10.2024
Shift Supervisor
1 Stop Title Loans & Motor Vehicle Services
05.2016 - 12.2019
Customer Service Manager
Walmart Supercenter
12.2013 - 05.2016
Operations Coordinator
Value Village Thrit Store
06.2011 - 12.2013
Medical Billing And Coding Certificate -
DeVry University
GED -
Maricopa Community Colleges, Rio Salado Community College