Ashley Carlson
Sacramento,CA
Summary
Experienced and dependable hospitality professional seeking a full-time position and willingness to take on added responsibilities to meet team goals. Skilled in providing exceptional service and successful at managing multiple priorities with a positive attitude. Detail oriented and eager to contribute to a dynamic team.
Overview
12
12
years of professional experience
Work History
Hotel Front Desk Agent
Fairfield By Marriott
09.2021 - 04.2024
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Assisted Sales Department with answering emails and making reservations for clients
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
- Kept front desk/lobby areas clean and presentable for guests
Hotel Front Desk Agent
Larkspur Landing Hotel
09.2014 - 09.2021
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Assisted Housekeeping Department by assigning staff their rooms for the day
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Assisted management with weekly bank deposits and schedule making
- Accompanied Sales Director on sales calls to local businesses
- Monitored staff performance and provided feedback and guidance.
Hotel Housekeeper
The Lodge At Whitefish Lake
09.2012 - 11.2013
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
- Meticulously inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness to uphold brand standards.
- Changed bed linens and collected soiled linens for cleaning.
- Replenished towels and amenities in bathrooms, bedrooms and kitchen spaces to ensure a comfortable stay.
- Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
Education
High School Diploma -
Columbia Falls High School
Columbia Falls, MT06.2011
Skills
- Microsoft Office
- Reservation Management
- Teamwork orientation
- Initiative-taking
- Payment Processing
- Customer Service
- Problem-solving abilities
- Professionalism
- Administrative Skills
- Multitasking
- Phone and Email Etiquette
- Hospitality services
Accomplishments
- Employee of the Quarter and Year 2022
- Achieved "Hearts That Serve" award for hospitality 2017
Hobbies
Outside of work I enjoy exploring my creative side through acting in community productions/short films. This hobby not only brings me joy but enhances my communication and teamworks skills.
Timeline
Hotel Front Desk Agent
Fairfield By Marriott
09.2021 - 04.2024
Hotel Front Desk Agent
Larkspur Landing Hotel
09.2014 - 09.2021
Hotel Housekeeper
The Lodge At Whitefish Lake
09.2012 - 11.2013
High School Diploma -
Columbia Falls High School