Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Ashley Carlson

Boulder,CO

Summary

Motivated and organized professional with a solution-focused approach to completing work. Skilled and creative leader, planner, and problem-solver with 10 years of experience in the nonprofit and community services industry. Known for exceptional interpersonal communication, program development, and collaboration skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Eligibility Value Stream Manager

Boulder County
Boulder, CO
03.2024 - Current
  • Developed and shaped the Division's new Tiger Team, a multidisciplinary team of specialists dedicated to tackling improvement projects.
  • Use Lean process improvement concepts and principles to increase the efficiency of operations.
  • Read, interpret, and implement state and federal policies.
  • Manage a team of eight eligibility technicians.
  • Received a 2025 NaCo Award for a Case Escalation pilot project.

Community Engagement and Education Director

Bike Utah
Salt Lake City, UT
07.2021 - Current
  • Plan events and classes for over 4,000 students across Utah each year with a focus on vulnerable communities.
  • Recruit, train and oversee a team of Program Coordinators and organizational volunteers.
  • Apply for, maintain, and budget $400k of annual funding to support education and community programming.
  • Facilitate opportunities for organizational engagement by community stakeholders including local mayors, state legislatures, and high level donors.
  • Developed and piloted a research based bicycle mechanics vocational training program in partnership with Utah Juvenile Justice Services. Program has been implemented in three facilities.
  • Teach classes and give public presentations as needed.

Juvenile Mentoring Program Coordinator

Boulder County Community Justice Services
Boulder, CO
04.2023 - 03.2024
  • Developed and launched a new mentoring program for young people ages 12 to 22 who are on probation in Boulder County.
  • Collaborate with community partners to connect young people with prosocial activities, community service opportunities, and job training skills.
  • Recruit, train, and support fifteen volunteer mentors working with young people.
  • Serve as a mentor for young people

Program Manager

The Bike Union
Omaha, NE
04.2018 - 06.2021
  • Provide vocational training and mentoring to young adults who had aged out of foster care.
  • Recruit engagement and volunteer commitments from Board of Directors and community volunteers
  • Link clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Manage daily operations and marketing efforts of full-service coffee shop and bicycle shop leading the coffee shop to 50% growth and the bicycle shop to 75% growth in two years.
  • Generate and deliver reports, program review presentations and other program status updates.
  • Remain calm and professional in stressful circumstances and effectively diffuse tense situations.

Admissions and Aftercare Manager

Youth Emergency Services
Omaha, NE
11.2017 - 04.2018
  • Conduct interviews and oversaw the admissions process for a forty bed facility
  • Develop and implement the organization's first formal system for data tracking and program analysis
  • Provide aftercare services to youth after program discharge and had a 90% engagement rate from youth.

Emergency Services Case Manager

Open Door Mission
Omaha, NE
12.2015 - 11.2017
  • Provide case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring to 50 residents
  • Maintain up-to-date case records with case activity status.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Teach a weekly life skills class.
  • Support development campaigns by engaging volunteers, writing program updates, doing presentations, and soliciting corporations for in-kind gifts

Education

Graudate Certificate - Nonprofit Governance

North Park University
03.2018

Bachelor of Arts - Sociology

North Park University
05.2015

Skills

  • Program development and implementation
  • Volunteer management
  • Proficient in Google Suite, Microsoft Office, and Neon CRM
  • Performance coaching
  • Grant funding and budget management
  • Community outreach

Certification

Certified Nonprofit Professional— Nonprofit Leadership Alliance Achieved May 2015

Certified Bicycle Technician— United Bicycle Institute Achieved February 2019

Volunteer Experience

Development Volunteer for City Light Arts Project

  • Found and wrote grant applications and built community relationships to solicit support for the creation of a new 501(c)(3)
  • Wrote grants that were awarded 25k in startup funding.

Court Appointed Special Advocate (CASA) for Douglas County

  • Appointed by county judge to represent children’s best interests in court.
  • Responsibilities included maintaining and documenting regular contact with children, families, and providers, writing court reports, and engaging in ongoing education and training on current policy.

Timeline

Eligibility Value Stream Manager

Boulder County
03.2024 - Current

Juvenile Mentoring Program Coordinator

Boulder County Community Justice Services
04.2023 - 03.2024

Community Engagement and Education Director

Bike Utah
07.2021 - Current

Program Manager

The Bike Union
04.2018 - 06.2021

Admissions and Aftercare Manager

Youth Emergency Services
11.2017 - 04.2018

Emergency Services Case Manager

Open Door Mission
12.2015 - 11.2017

Graudate Certificate - Nonprofit Governance

North Park University

Bachelor of Arts - Sociology

North Park University

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