ASHLEY CARLYLE
North Chesterfield,VA
Overview
12
12
years of professional experience
Work History
Administrative Specialist
Empower AI
Reston , VA
01.2024 - Current
- Developed and maintained filing systems for both paper and electronic records.
- Compiled data from various sources to create detailed reports for management.
- Performed data entry tasks in an accurate and timely manner.
- Researched information related to specific projects or topics as requested by management personnel.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Administrative Specialist - II
Empower AI
Reston, USA
01.2024 - Current
- Assigns claims to the reviewers
- Assigns feedback forms to reviewers
- Sends out emails to reviewers with monthly claim summaries that include their monthly goals
- Assist with the Top 200 project, and TIPS project
- Also managing the Top 200 Spreadsheet
First Touch Claims Analyst
Empower AI
Reston, USA
01.2021 - 01.2024
- Requested records and information from providers
- Responded to telephone inquiries promptly, professionally, and efficiently to provide resolution
- Analyzed providers questions to determine the best use of resources to resolve the situation
- Served as a liaison between the providers and the various departments or team members in response to inquiries
- Maintained competency, and attended required education and training programs
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Conducted investigations to gather evidence in support of claims resolution.
- Verified documents to ensure accuracy of information provided by customers.
- Maintained accurate records of all claim activities in accordance with company policies.
- Investigated fraudulent claims by gathering evidence from various sources.
Customer Service Representative - III
Empower AI
Reston, USA
01.2019 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prevented key account losses by researching discrepancies and correcting problems.
Accounts Payable Specialist
HealthTrustPG
Richmond, USA
01.2013 - 01.2019
- Compiled and reviewed account payable documents, and prepared document batches for processing
- Processed invoices in a timely manner, investigated and resolved any identified discrepancies
- Recorded appropriate vendor expense account number, and tax information when processing payments
- Matched supplier credit memos, with hospital debt memos, and processed them in a timely manner
- To then resolve any identified discrepancies
- Reviewed and accurately suspended voucher reports weekly
- To eliminate inaccuracy
- Worked statements monthly for key vendors as identified by the AP manager
Education
Not fully obtained - Business Management
Bryant and Stratton
Richmond, VA01.2013
Not fully obtained - Business Management
Strayer University
Richmond, VA01.2011
High School Diploma -
John F. Kennedy
Richmond, VA01.2003
Skills
- Communication skills
- Flexibility
- Teamwork
- Call center experience
- Organizational skills
- Attention to detail
- Administrative skills
- Responsibility
- Creativity
- Problem solving
Timeline
Administrative Specialist
Empower AI
01.2024 - Current
Administrative Specialist - II
Empower AI
01.2024 - Current
First Touch Claims Analyst
Empower AI
01.2021 - 01.2024
Customer Service Representative - III
Empower AI
01.2019 - 01.2021
Accounts Payable Specialist
HealthTrustPG
01.2013 - 01.2019
Not fully obtained - Business Management
Bryant and Stratton
Not fully obtained - Business Management
Strayer University
High School Diploma -
John F. Kennedy