Work History
Education
Skills
Timeline
Generic

Ashley Carmichael

Leeds,AL

Work History

Customer Service Representative/Data Entry

TruGreen Chemlawn
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Manager

Arby's
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Backline Cook

Full Moon BBQ
  • Assisted front-of-house staff in addressing guest concerns promptly and professionally, resulting in improved customer experiences.
  • Ensured compliance with local health department standards by keeping accurate records of food temperatures, equipment maintenance schedules, and sanitation checklists.
  • Managed inventory effectively by accurately tracking stock levels and placing timely orders with suppliers as required.
  • Participated actively in weekly staff meetings to discuss performance metrics alongside areas for improvement or potential growth opportunities.
  • Increased customer satisfaction by consistently delivering well-timed meals of high-quality standards.
  • Utilized effective multitasking skills to manage multiple orders simultaneously while maintaining accuracy and speed.
  • Adhered to company policies regarding uniform dress code, punctuality, attendance records, and overall professional conduct.
  • Supported fellow team members in maintaining a clean and organized workspace for optimal productivity.
  • Strengthened teamwork dynamics within the kitchen crew by offering support, guidance, or assistance as needed during peak hours.

Backline Cook

McDonald's
  • Adhered to company policies regarding uniform dress code, punctuality, attendance records, and overall professional conduct.
  • Reduced food waste by properly storing, rotating, and utilizing ingredients within their shelf life.
  • Demonstrated adaptability when facing unexpected challenges in the fast-paced kitchen environment.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

House Sitter

Robin Newman
  • Communicated with homeowner via phone or text.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
  • Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Enhanced client satisfaction by providing exceptional house sitting services, ensuring a clean and secure environment.
  • Maintained client trust with thorough communication on property status and any necessary updates during their absence.
  • Cultivated positive relationships with homeowners, leading to repeat engagement by demonstrating reliability and trustworthiness.

Transport Assistant

Randy Ramey
  • Provided excellent customer service by addressing client inquiries promptly and professionally.
  • Stayed up-to-date on industry trends and best practices to implement new strategies that improved overall department performance.
  • Coordinated transportation schedules for special events or projects, ensuring smooth operations during high demand periods.
  • Developed strong relationships with vendors, negotiating favorable terms for fuel and parts purchases.
  • Enhanced overall transport efficiency with thorough route planning, minimizing delays and disruptions.
  • Played a key role in expanding the company''s clientele by identifying potential clients and securing new contracts.
  • Maintained accurate records of each trip''s details including mileage driven, fuel usage, delivery times, which contributed to informed decision-making processes within the department.

House Cleaner

Self Employed Services
  • Assisted front-of-house staff in addressing guest concerns promptly and professionally, resulting in improved customer experiences.
  • Ensured compliance with local health department standards by keeping accurate records of food temperatures, equipment maintenance schedules, and sanitation checklists.
  • Managed inventory effectively by accurately tracking stock levels and placing timely orders with suppliers as required.
  • Participated actively in weekly staff meetings to discuss performance metrics alongside areas for improvement or potential growth opportunities.
  • Increased customer satisfaction by consistently delivering well-timed meals of high-quality standards.
  • Utilized effective multitasking skills to manage multiple orders simultaneously while maintaining accuracy and speed.
  • Adhered to company policies regarding uniform dress code, punctuality, attendance records, and overall professional conduct.
  • Supported fellow team members in maintaining a clean and organized workspace for optimal productivity.
  • Strengthened teamwork dynamics within the kitchen crew by offering support, guidance, or assistance as needed during peak hours.

Education

Business

Jefferson State Community College
Birmingham, AL
09.2001

Diploma - General Studies

Parkway Christian Academy
Birmingham, AL
05.1999

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Call center experience
  • Complaint handling
  • Payment processing
  • Client relations
  • Call center operations
  • Follow-up skills
  • Order processing
  • Data collection
  • Customer relationship management (CRM)
  • Account updating
  • Quality assurance controls
  • Shipping and logistics
  • Key holder experience
  • Credit adjustments

Timeline

Customer Service Representative/Data Entry

TruGreen Chemlawn

Assistant Manager

Arby's

Backline Cook

Full Moon BBQ

Backline Cook

McDonald's

House Sitter

Robin Newman

Transport Assistant

Randy Ramey

House Cleaner

Self Employed Services

Business

Jefferson State Community College

Diploma - General Studies

Parkway Christian Academy

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Ashley Carmichael