ASHLEY CARPENTER
San Antonio,TX
Summary
Versatile General Manager with ten years of experience overseeing daily Hotel operations. Decisive planner and analytical problem solver with skills in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Laquinta Inn and Suites San Antonio Riverwalk
05.2018 - Current
- Oversee day-to-day operations of a 347-room hotel with a staff of 70-80 employees.
- Oversee Hotel's daily operations, maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection while managing costs within budget.
- Analyze the financial performance of the property and adjust strategies or processes as needed to improve outcomes.
- Evaluated and promptly resolved lodging facility operational issues
- Participate in financial activities such as setting room rates, establishing budgets, and allocating funds to departments.
- Managed day-to-day operations, scheduling staff and overseeing budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Assistant General Manager
La Quinta Inn And Suites San Antonio Airport
11.2016 - 05.2018
- Played a key role in the daily operations, emphasizing standards for guest and employee satisfaction, quality assurance, and asset protection while effectively managing costs.
Guest Services Manager
Wyndham Garden Riverwalk
09.2015 - 11.2016
- Completed all assigned administrative and financial duties, including daily reports, credit card reversals, bank deposits, city ledger, accounts receivables, travel agent research, lost and found rooming lists, and office supply inventory.
- Developed and implemented strategies to improve guest experiences and build loyalty
- Created and delivered effective training materials and courses
General Manager
La Quinta Inn & Suites Jourdanton TX
06.2013 - 01.2015
- Managed pre-opening and startup, overseeing management and sales, resulting in over $2.25 million in room revenue in the first ten months.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details
- Developed and maintained relationships with customers and suppliers through account development
- Formulated policies and procedures to streamline operations
- Introduced new methods, practices, and systems to reduce turnaround time
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Skills
- Hospitality Management
- Regulatory Compliance
- Employee Development
- Budget Control
- Financial Reporting
- Sales Forecasting
- Inventory Control
- Budgeting and Cost Control
- Process Improvements
- Operations Management
Accomplishments
- Successfully completed the LQ GM integration program twice, in 2013 and November 2016.
- Completed LQ Comprehensive Sales Training in 2013.
- Opened two brand new hotels, including the Best Western and La Quinta, in 2013.
- Oversaw the opening of America's Best Value in Dilly, Texas, in 2014 while concurrently managing another property.
- Generated crucial data that ensured the company avoided a tax audit for five years, resulting in a minimal $400 fee for filing the necessary paperwork in 2022.
- Demonstrated exceptional leadership during an unexpected snowstorm in 2021, leading to the successful planning, preparation, and coordination of the hotel team's safety and operations during the citywide shutdown.
Timeline
Assistant General Manager
Laquinta Inn and Suites San Antonio Riverwalk
05.2018 - Current
Assistant General Manager
La Quinta Inn And Suites San Antonio Airport
11.2016 - 05.2018
Guest Services Manager
Wyndham Garden Riverwalk
09.2015 - 11.2016
General Manager
La Quinta Inn & Suites Jourdanton TX
06.2013 - 01.2015
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