Ashley Carpenter
Tampa,FL
Summary
Experienced business professional with a strong focus on team collaboration and achieving results. Demonstrated expertise in driving business growth, strategic planning, and operational efficiency. Recognized for reliability and adaptability in dynamic environments. Proven ability to build long-term community relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Franchise Owner
Sonny's Real Pit BBQ
01.2022 - Current
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
- Collaborated with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates. Managed 50+ employees.
- Managed day-to-day business operations.
Practice Coordinator & Surgical Scheduler
AdventHealth
09.2019 - 12.2021
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Addressed and remedied all patient or team member issues.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff as well as physicians.
- Consulted with healthcare professionals on business decisions.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Coordinated with facilities to set up surgeries for two breast surgical oncologists.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
Certified Medical Assistant
AdventHealth Tampa
07.2017 - 09.2019
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Prepared lab specimens for diagnostic evaluation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Receptionist & Credit Department
Morilee LLC
10.2016 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted customer service with phone inquiries from clients.
- Received and distributed faxes and mail in a timely manner.
- Notified clients of delinquent accounts by mail, email, phone, or fax to solicit payment.
- Processed credit cards, debit cards, checks, and money orders.
- Balanced checks and created a daily reconciliation summary report.
- Organized and managed inventory fabric.
Education
Master of Public Health - Social And Behavioral Sciences
University of Florida
Gainesville, FL12-2022
Non-degree seeking -
Central Michigan University
Mount Pleasant, MI01.2020
Non-degree seeking -
Hillsborough Community College
Tampa, FL01.2017
Bachelor of Science - Health Science Pre-Clinical, Psychology
University of Central Florida
Orlando, FL12.2016
Skills
- Strong Work Ethic
- Paychex
- ICD-10 & CPT Coding
- Medical terminology & EHR knowledge
- HIPAA Regulations Understanding
- Franchise Relations
- Small business operations
- Effective Multitasking
Certification
- Health Insurance Portability and Accountability Act (HIPAA), 2015
- Basic Life Support, 2019
- Nationally Registered Certified Medical Assistant (NRCMA), 2019
Timeline
Franchise Owner
Sonny's Real Pit BBQ
01.2022 - Current
Practice Coordinator & Surgical Scheduler
AdventHealth
09.2019 - 12.2021
Certified Medical Assistant
AdventHealth Tampa
07.2017 - 09.2019
Receptionist & Credit Department
Morilee LLC
10.2016 - 06.2017
- Health Insurance Portability and Accountability Act (HIPAA), 2015
- Basic Life Support, 2019
- Nationally Registered Certified Medical Assistant (NRCMA), 2019
Master of Public Health - Social And Behavioral Sciences
University of Florida
Non-degree seeking -
Central Michigan University
Non-degree seeking -
Hillsborough Community College
Bachelor of Science - Health Science Pre-Clinical, Psychology
University of Central Florida
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