Ashley Carr
Service Team Leader
Kalamazoo,MI
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Service Team Leader
Meijer
Kalamazoo, MI
08.2020 - Current
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Led team of 70 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bakery Team Leader
Meijer
Sturgis, MI
04.2019 - 08.2020
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Managed inventory, labor, expenses and other operational processes.
Customer Service Coordinator
Meijer
Sturgis, MI
11.2017 - 04.2019
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responsible for the flow of team member breaks and lunches throughout the day to maximize service efficiency while ensuring all breaks are following Meijer and Labor Union standards.
Bakery Clerk
Meijer
Sturgis, MI
04.2016 - 11.2017
- Trained new bakery staff on company policies and procedures to maximize job satisfaction, expertise and team performance.
- Wrapped, boxed and weighed bakery department products.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Crew Member
McDonald's
Three Rivers, MI
09.2014 - 07.2015
- Worked flexible hours; night, weekend, and holiday shifts.
- Assisted other team members to achieve goals.
- Supported great dining and meal experiences for guests.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Liberal Arts And General Studies
Glen Oaks Community College
Centreville, MI 08.2020 - Current
No Degree - Business Management
Northwood University
Midland, MI 08.2016 - 05.2017
High School Diploma -
Centreville High School
Centreville, MI 08.2012 - 05.2016
Skills
Daily workflow improvement
Performance improvement
Complaint resolution
Cash Handling
Staff education and training
Safety processes and procedures
Employee Evaluation
Troubleshooting skills
Timeline
Service Team Leader
Meijer
08.2020 - Current
No Degree - Liberal Arts And General Studies
Glen Oaks Community College
08.2020 - Current
Bakery Team Leader
Meijer
04.2019 - 08.2020
Customer Service Coordinator
Meijer
11.2017 - 04.2019
No Degree - Business Management
Northwood University
08.2016 - 05.2017
Bakery Clerk
Meijer
04.2016 - 11.2017
Crew Member
McDonald's
09.2014 - 07.2015
High School Diploma -
Centreville High School
08.2012 - 05.2016