Ashley Carr
Henderson
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in up-selling menu items, anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Brand Ambassador
200 Proof Event Staffing & Promotional Agency
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Maintained knowledge of current promotions and product features.
- Established and maintained positive relationships with customers.
Bottle Server
Mama Lion
03.2021 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Anticipated guest needs and provided proactive service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs..
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and repeated business.
Real Estate Agent
Keller Williams Studio City
06.2019 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Cheerleading Coach
Young Champions
04.2019 - 06.2022
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Prepared athletes for special competitions and tournaments.
- Developed relationships with clients to provide ongoing support and encouragement.
Lead Server
The Copper Mine
06.2019 - 06.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Fitness Consultant
Golds Gym
12.2016 - 01.2018
- Greeted all members in a professional and friendly manner.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Measured clients' overall fitness by completing comprehensive evaluations and physician clearances.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Used consultative sales approach to understand and meet customer needs.
- Prepared pricing agreements and contracts to close sales.
- Conducted guided tours and informed guests about programs offered.
Cocktail Server
Riverwind Casino
09.2015 - 08.2016
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Suite Attendant
Levy Restaurants
03.2015 - 08.2016
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Server
Hooters
12.2014 - 06.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associates -
University of Oklahoma
Norman, OKSkills
- Serving Customer Needs
- Time Management
- Initiative
- Specials Promotion and Upselling
- Warm and Friendly
- Multitasking Abilities
- Superior Time Management
- High-Volume Environments
- Adaptable and Flexible
- Creative Solutions
- POS Inventory System Operation
- Customer Needs Assessments
Accomplishments
- Surpassed the record of most sales in a month within the first five months as a fitness consultant.
- Placed 1st five out of eight times in the cheerleading divisions I coached.
- Earned employee of the month.
Certification
- Real Estate License
- First Aid/CPR Certified
- ServSafe Food Handler
- Sexual Harassment and Abusive Conduct Prevention Training Certificate
- RBS Certified
Hobbies
- Video game content creator on Twitch
- Martial Arts: Krav Maga Green Belt, Brazilian Jiujitsu Blue Belt
- Fitness
- Taking my dog to the park
Timeline
Bottle Server
Mama Lion
03.2021 - Current
Real Estate Agent
Keller Williams Studio City
06.2019 - Current
Lead Server
The Copper Mine
06.2019 - 06.2021
Cheerleading Coach
Young Champions
04.2019 - 06.2022
Fitness Consultant
Golds Gym
12.2016 - 01.2018
Cocktail Server
Riverwind Casino
09.2015 - 08.2016
Suite Attendant
Levy Restaurants
03.2015 - 08.2016
Server
Hooters
12.2014 - 06.2016
Brand Ambassador
200 Proof Event Staffing & Promotional Agency
Associates -
University of Oklahoma
- Real Estate License
- First Aid/CPR Certified
- ServSafe Food Handler
- Sexual Harassment and Abusive Conduct Prevention Training Certificate
- RBS Certified
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