Ashley Carrillo
Highland,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
San Manuel Casino
10.2022 - Current
- Streamlined payroll processing by implementing an automated timekeeping system.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Enhanced the efficiency of the payroll department by cross-training team members in various functions.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Slot Technician
San Manuel Casino
09.2019 - 10.2022
- Respond to customer requests and concerns via device and answer technicians calls on slot floor through dispatch control room in a timely manner
- Currently help lead the off floor PM crew
- I’m in charge of collecting paperwork and appointing the crew to the right work area
- I assist other team members when needed and help make sure we are staying on task and meet our quota for the year.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
Cashier/Customer Service
SAN MANUEL INDIAN BINGO & CASINO
07.2017 - 09.2019
- I am a cashier, I also prepare food and drinks and act as acting lead when necessary
- I manage the schedule for the current shift, count tips for the end of shift, and manage orders and restock during the shift.
Education
Diploma -
Options For Youth
San Bernardino, CA2014
No Degree - Accounting And Finance
San Bernardino Valley College
San Bernardino, CASkills
- Computer Skills
- English
- Customer and Client Relations
- Payroll and Budgeting
- Microsoft Word
- Guest Services
- Spreadsheet Management
- Reception Oversight
- Database Management
- Data Entry
- Clerical Support
- Office Administration
- Scheduling
- Meeting Arrangements
- Excel Spreadsheets
- Tech-Savvy
- Critical Thinking
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Administrative Assistant
San Manuel Casino
10.2022 - Current
Slot Technician
San Manuel Casino
09.2019 - 10.2022
Cashier/Customer Service
SAN MANUEL INDIAN BINGO & CASINO
07.2017 - 09.2019
Diploma -
Options For Youth
No Degree - Accounting And Finance
San Bernardino Valley College