Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Carroll

Cedar Hill,TX

Summary

Personable and highly organized individual with exceptional multitasking abilities and a talent for building strong relationships. Skilled in prioritizing conflicting business or customer needs, excels in working within collaborative environments. Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously and consistently deliver accurate results.

Overview

4
4
years of professional experience

Work History

Laboratory Technician

Trident Care Laboratory
12.2022 - 10.2024
  • Faxing
  • Customer service via email and outbound calling
  • Call various of facilities to speak with patient nurses concerning the patient and test orders
  • Prepared samples for analysis by performing complex sample preparation tasks
  • Sorted specimens according to priority and difficulty of procedures and recorded all processes in pathology log
  • Enhanced data accuracy through meticulous documentation of analytical procedures and results.
  • Assisted in the training and mentoring of junior analysts, fostering a positive work environment and promoting professional growth.
  • Managed inventory of chemicals and supplies, maintaining an organized workspace that facilitated efficient workflows.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.

Laboratory technician

Quest Diagnostics laboratory
08.2021 - 03.2022
  • Faxing
  • Customer service via email and inbound calling
  • Entering patient information and test codes into
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Maintained documentation on tests performed in lab.
  • Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
  • Collected and performed analytical testing on in-process product.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Recorded and analyzed data to produce reports of results.
  • Developed new protocols and improved existing laboratory processes.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Collaborated with fellow lab assistants to streamline processes and improve overall productivity.
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.

Customer Service Representative

NTTA
12.2020 - 11.2021
  • Provide customer with efficient and effective services to customers based on the customers needs and inquires
  • Help manage customer accounts by providing services such as making changes to the account
  • Assisted in taking payments and setting up payment arrangement
  • Providing customers with accurate knowledge and the ability to process and solve information and customers needs quickly while in a fast paced environment
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Processed payments and applied to customer balances.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Negotiated to collect balance in full.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Improved team efficiency, training new staff on data entry protocols and software.

Education

High School Diploma -

Winfree high school
2985 S State Hwy 360 Grand Prairie Tx 75052
06.2018

Skills

  • Attention to Detail
  • Leadership
  • problem solving
  • Multitasking
  • Communication
  • Data Analysis
  • Documentation
  • Critical Thinking
  • Active Listening
  • Administrative Support
  • Microsoft Excel
  • Payment Processing
  • Client Relations
  • Microsoft PowerPoint
  • Customer Relationship Management (CRM)

Timeline

Laboratory Technician

Trident Care Laboratory
12.2022 - 10.2024

Laboratory technician

Quest Diagnostics laboratory
08.2021 - 03.2022

Customer Service Representative

NTTA
12.2020 - 11.2021

High School Diploma -

Winfree high school
Ashley Carroll