Personable and highly organized individual with exceptional multitasking abilities and a talent for building strong relationships. Skilled in prioritizing conflicting business or customer needs, excels in working within collaborative environments. Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously and consistently deliver accurate results.
Overview
4
4
years of professional experience
Work History
Laboratory Technician
Trident Care Laboratory
12.2022 - 10.2024
Faxing
Customer service via email and outbound calling
Call various of facilities to speak with patient nurses concerning the patient and test orders
Prepared samples for analysis by performing complex sample preparation tasks
Sorted specimens according to priority and difficulty of procedures and recorded all processes in pathology log
Enhanced data accuracy through meticulous documentation of analytical procedures and results.
Assisted in the training and mentoring of junior analysts, fostering a positive work environment and promoting professional growth.
Managed inventory of chemicals and supplies, maintaining an organized workspace that facilitated efficient workflows.
Tracked collected specimens by initialing, dating, and noting times of collection.
Prepared samples for shipping and disposed of bodily fluids in proper containers.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Laboratory technician
Quest Diagnostics laboratory
08.2021 - 03.2022
Faxing
Customer service via email and inbound calling
Entering patient information and test codes into
Performed testing and quality control using approved laboratory procedures and instrumentation.
Maintained documentation on tests performed in lab.
Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Collected and performed analytical testing on in-process product.
Tracked collected specimens by initialing, dating, and noting times of collection.
Recorded and analyzed data to produce reports of results.
Developed new protocols and improved existing laboratory processes.
Cleaned and sterilized tools and equipment to maximize purity of specimens.
Collaborated with fellow lab assistants to streamline processes and improve overall productivity.
Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
Customer Service Representative
NTTA
12.2020 - 11.2021
Provide customer with efficient and effective services to customers based on the customers needs and inquires
Help manage customer accounts by providing services such as making changes to the account
Assisted in taking payments and setting up payment arrangement
Providing customers with accurate knowledge and the ability to process and solve information and customers needs quickly while in a fast paced environment
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Processed payments and applied to customer balances.
Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Negotiated to collect balance in full.
Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Improved team efficiency, training new staff on data entry protocols and software.
Education
High School Diploma -
Winfree high school
2985 S State Hwy 360 Grand Prairie Tx 75052
06.2018
Skills
Attention to Detail
Leadership
problem solving
Multitasking
Communication
Data Analysis
Documentation
Critical Thinking
Active Listening
Administrative Support
Microsoft Excel
Payment Processing
Client Relations
Microsoft PowerPoint
Customer Relationship Management (CRM)
Timeline
Laboratory Technician
Trident Care Laboratory
12.2022 - 10.2024
Laboratory technician
Quest Diagnostics laboratory
08.2021 - 03.2022
Customer Service Representative
NTTA
12.2020 - 11.2021
High School Diploma -
Winfree high school
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