Ashley Carroll
Cedar Hill,TX
Summary
Personable and highly organized individual with exceptional multitasking abilities and a talent for building strong relationships. Skilled in prioritizing conflicting business or customer needs, excels in working within collaborative environments. Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously and consistently deliver accurate results.
Overview
4
4
years of professional experience
Work History
Laboratory Technician
Trident Care Laboratory
12.2022 - 10.2024
- Faxing
- Customer service via email and outbound calling
- Call various of facilities to speak with patient nurses concerning the patient and test orders
- Prepared samples for analysis by performing complex sample preparation tasks
- Sorted specimens according to priority and difficulty of procedures and recorded all processes in pathology log
- Enhanced data accuracy through meticulous documentation of analytical procedures and results.
- Assisted in the training and mentoring of junior analysts, fostering a positive work environment and promoting professional growth.
- Managed inventory of chemicals and supplies, maintaining an organized workspace that facilitated efficient workflows.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Laboratory technician
Quest Diagnostics laboratory
08.2021 - 03.2022
- Faxing
- Customer service via email and inbound calling
- Entering patient information and test codes into
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Collected and performed analytical testing on in-process product.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Recorded and analyzed data to produce reports of results.
- Developed new protocols and improved existing laboratory processes.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Collaborated with fellow lab assistants to streamline processes and improve overall productivity.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
Customer Service Representative
NTTA
12.2020 - 11.2021
- Provide customer with efficient and effective services to customers based on the customers needs and inquires
- Help manage customer accounts by providing services such as making changes to the account
- Assisted in taking payments and setting up payment arrangement
- Providing customers with accurate knowledge and the ability to process and solve information and customers needs quickly while in a fast paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Processed payments and applied to customer balances.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Improved team efficiency, training new staff on data entry protocols and software.
Education
High School Diploma -
Winfree high school
2985 S State Hwy 360 Grand Prairie Tx 7505206.2018
Skills
- Attention to Detail
- Leadership
- problem solving
- Multitasking
- Communication
- Data Analysis
- Documentation
- Critical Thinking
- Active Listening
- Administrative Support
- Microsoft Excel
- Payment Processing
- Client Relations
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
Timeline
Laboratory Technician
Trident Care Laboratory
12.2022 - 10.2024
Laboratory technician
Quest Diagnostics laboratory
08.2021 - 03.2022
Customer Service Representative
NTTA
12.2020 - 11.2021
High School Diploma -
Winfree high school
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