Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

ASHLEY CARSON

Las Vegas

Summary

Organized, dependable and successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Highly motivated with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing and friendly with strong drive to succeed.

Overview

12
12
years of professional experience

Work History

Sr Casino and Resort Services Coordinator

Treasure Island Hotel & Casino
11.2023 - Current
  • Provide the highest level of customer service.
  • Responsible for changing, canceling, and reconfirming existing reservations as necessary
  • Follow established blocks/restrictions as issued by management.
  • Transfer callers to other departments as necessary.
  • Answer incoming calls in a timely manner.
  • Ensure department business is carried out in an efficient and professional manner

Customer Engagement Representative

Pine Environmental
10.2019 - 10.2023
  • Respond to customer request for procurement products and services.
  • Processed procured orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Front Desk Admin

Americlaims Billing
10.2018 - 10.2019
  • Preparing and sorting documents for data entry
  • Entering data into database and checking to ensure the accuracy of the data that has been entered
  • General office duties including answering phones, making copies and sending faxes.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Monitored office supplies by checking inventory and placing orders.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Hotel Front Desk Agent

Treasure Island Hotel and Casino
08.2013 - 06.2018
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answer basic property questions and provide information regarding rooms, restaurants and entertainment for guests.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Collected room deposits, fees, and payments.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

High School Diploma -

Western High School
Las Vegas, NV

Skills

  • MS office
  • Inventory control
  • Fleet Dispatching
  • Data Entry
  • Travel Planning
  • Recordkeeping
  • Patron Management
  • Quality Control
  • Managing Multiple Tasks
  • Prioritization
  • Critical Thinking
  • Adaptive Team Player
  • Office Equipment Proficiency

Additional Information

References available upon request.

Timeline

Sr Casino and Resort Services Coordinator

Treasure Island Hotel & Casino
11.2023 - Current

Customer Engagement Representative

Pine Environmental
10.2019 - 10.2023

Front Desk Admin

Americlaims Billing
10.2018 - 10.2019

Hotel Front Desk Agent

Treasure Island Hotel and Casino
08.2013 - 06.2018

High School Diploma -

Western High School

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