Ashley Carter

Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Exercised composure under pressure and in escalated customer service scenarios.

Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.

• Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.

• Helped clients navigate social services system and access needed resources.
• Coordinated with different service providers to meet clients' individual needs.
• Kept case files updated, accurate and aligned with requirements.