Ashley Carter
Twin Falls,ID
Summary
Knowledgeable and dedicated customer service professional with extensive experience in equine and animal industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and cultivating partnerships with a sense of humor.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Silver Lining Herbs
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high volume of incoming and outgoing calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Built and maintained great customer relationships and trust
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Daily use of CRM maintaining customer history
- Manage all affiliates and sponsored athletes
- High level of product knowledge and passion for equine and animal health
Bartender/Server
Winnemucca Pizzeria/Ormachea’s Basque House
04.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Sales Consultant/Administrative Assistant
Affordable Home Center/Aspen Creek Construction
10.2021 - 04.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Created and maintained databases to track and record customer data.
Owner/Manager
Cheers Taphouse
05.2020 - 04.2022
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
Licensed Esthetician -
Oliver Finley Academy of Cosmetology
Garden City, ID03.2017
High School Diploma -
Albert M Lowry High School
Winnemucca, NV06.2016
Skills
- Customer Relations
- Customer Relationship Management (CRM)
- Building rapport
- Product Sales
- Confident in working independently or as a team
- Highly motivated
- Receptive to feedback
- Microsoft Office
Timeline
Customer Service Representative
Silver Lining Herbs
04.2023 - Current
Bartender/Server
Winnemucca Pizzeria/Ormachea’s Basque House
04.2022 - 04.2023
Sales Consultant/Administrative Assistant
Affordable Home Center/Aspen Creek Construction
10.2021 - 04.2022
Owner/Manager
Cheers Taphouse
05.2020 - 04.2022
Licensed Esthetician -
Oliver Finley Academy of Cosmetology
High School Diploma -
Albert M Lowry High School
Similar Profiles
Kelsey LemmonsKelsey Lemmons
Production/ Inventory/ Purchasing Manager at Silver Lining HerbsProduction/ Inventory/ Purchasing Manager at Silver Lining Herbs
Maria JohnsonMaria Johnson
Certified Nurse Assistant • CNA at Silver Lining Home HealthcareCertified Nurse Assistant • CNA at Silver Lining Home Healthcare
Molly VroomanMolly Vrooman
Assistant Trainer at Silver Lining Training StablesAssistant Trainer at Silver Lining Training Stables
Veronica KandindaVeronica Kandinda
Packaging Handler at Elwood StaffingPackaging Handler at Elwood Staffing
Heather RustinHeather Rustin
Heath and fitness coach/Rental Property Manager at Leonard land and livestockHeath and fitness coach/Rental Property Manager at Leonard land and livestock