Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Affiliations
Accomplishments
References
Timeline
Generic

ASHLEY CARTER

Houston,TX

Summary

Detail-oriented, organized professional with multitasking and time management skills. Efficient communicator with a passion for working with diverse personalities. Displays problem-solving, creative leadership, and cultural competence. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

COORDINATOR, EMPLOYEE RELATIONS & TALENT MANAGEMENT

UNIVERSITY OF HOUSTON-DOWNTOWN
01.2021 - Current
  • Serves as a point of contact for employee relations issues within the university, including but not limited to performance management, disciplinary processes, legal issues, investigations, and conflict management.
  • Provide direct intervention and hands-on support in resolving employee and performance-related issues.
  • Facilitates pre-disciplinary meetings between employee and manager; serves as a resource to both the employee and manager during the disciplinary process. Facilitates appeals of disciplinary action and provides counsel to involved parties regarding procedural issues and policy.
  • Assists with designing, developing, and implementing proactive employee relations policies and practices.
  • Offer consultative services to employees regarding policies, procedures, and state and federal employment laws.
  • Ensure compliance with all state and federal discrimination and employment regulations.
  • Provide procedural information to staff who claim to be aggrieved, and make appropriate referrals for faculty and student issues that fall outside the scope of the position.
  • Discusses appropriate actions and alternatives, and facilitates compliance with UHD policy. Identifies opportunities to provide proactive, consultative services to people managers related to employee relations issues.
  • Receive and investigate staff complaints with neutrality, impartiality, and confidentiality, gathering relevant information and documentation, conducting interviews, producing reports, and providing updates as necessary. Make recommendations on a course of action in consultation with HR leadership.
  • Assists in resolving workplace conflict by consulting with parties to develop cooperative strategies for complaint resolution.
  • Continually look for opportunities to improve work processes and the value of delivered services. May initiate and lead projects to meet departmental and university objectives.
  • Provides education and training on employee relations best practices to the Employee Relations team and other HR colleagues, and functions as a mentor to employee relations staff.
  • Collaborates with HR Training to develop and deliver training sessions on various human resources policies and procedures to supervisors and employees.
  • Aid managers with developing Performance Improvement Plans (PIPs); sit in on meetings where PIPs are presented to employees, as needed.
  • Create and manage all staff performance and assessment processes.
  • Assists with conducting needs assessments to determine measures that will enhance employee job performance, helps develop action plans to improve the effectiveness of employee performance in achieving departmental and university goals and objectives.
  • Conduct effective internal investigations of employee claims and make recommendations, as appropriate. Assists departments in reductions in force (RIF) and reorganizations. Review RIF plans and justifications to ensure actions comply with university policy and practice, and advise the department of necessary revisions for actions to proceed. Recommends actions to the CHRO or designee.
  • Handle and administer unemployment claim responses, and prepare and coordinate hearings.
  • Conduct exit interviews and oversee exit surveys.
  • Oversee the separation clearance process for staff; investigate issues and analyze data collected from exit surveys and interviews.
  • Assists with event planning and staff engagement programs.
  • Create and conduct training courses on the performance management system and annual evaluation process.
  • Run all relevant reports and metrics for the department and university.

TALENT MANAGEMENT AND DEVELOPMENT SPECIALIST

UNIVERSITY OF HOUSTON-DOWNTOWN
01.2020 - 01.2021
  • Coordinated the logistics for all training, including room, equipment/supplies, refreshments, etc.
  • Provided the campus community with assistance using the talent management system and other talent development-related questions and concerns.
  • Coordinated the use and reservation of the training room, including but not limited to set-up, breakdown, and scheduling.
  • Assisted in the planning, development, and delivery of course curriculum for university staff, including new employee orientation.
  • Assisted with the mandatory training process, such as UH system communication, enrollment, and data reporting.
  • Assisted in compiling data for the university strategic plan and institutional mandatory reports.
  • Created and maintained courses in the talent management system for students and staff.
  • Worked with the communications unit to develop advertising materials for a training event.
  • Maintained program enrollment, including but not limited to the management development program, mentoring program, etc.
  • Maintained talent development evaluations, photos, and data for future reporting, as well as university newsletter updates.
  • Provided support in the performance evaluation process by updating employee records in the performance evaluation system, adding new employees to the probation process, and assisting with reviewing and reading annual evaluations.
  • Assists in employee relation complaint intake
  • Provided support in the off-boarding process by deactivating employees leaving the University, reviewing exit surveys, and referring problems or issues to the employee relations staff.

HR RECORDS SPECIALIST

UNIVERSITY OF HOUSTON-DOWNTOWN
01.2019 - 01.2020
  • Confidentially maintained all employee records for staff and HR units.
  • Completed verifications of employment from legal and external entities, subpoenas, and prior state service request.
  • Performed data entry as necessary.
  • Maintained the online directory for faculty and staff.
  • Completed name, office location, job titles, and address changes in the PeopleSoft system.
  • Maintained the Tuition Reimbursement program and processed reimbursements through the payroll system.
  • Oversaw employee records review and auditing.
  • Sets up, controls, and maintains electronic files for all current and former employees.
  • Conducts research to calculate eligible prior state service, leave dates, transferable sick and vacation hours, and longevity pay.

STUDENT ASSISTANT TO THE OFFICE OF THE VICE PRESIDENT FOR EMPLOYMENT SERVICES

UNIVERSITY OF HOUSTON-DOWNTOWN
01.2018 - 01.2019
  • Interacted with all levels of university personnel, students, and the general population
  • Filed and maintained confidential records
  • Performed data entry
  • Performed administrative duties such as faxing, scanning, copying documents, and answering phones
  • Completed Docuware system auditing
  • Reviewed and screened applications in the TALEO system to ensure minimum qualifications were met
  • Reviewed accurate 1-9 documents for all personnel

PRESCHOOL AND AFTERSCHOOL TEACHER

CRÈME DE LA CREME
01.2016 - 01.2018
  • Delivered nurturing care and continuous supervision of assigned children, while executing the Crème curriculum, and maintaining classroom management
  • Created, submitted, and implemented approved lesson plans and curriculum, and completed Daily Reports
  • Maintained the upkeep of classrooms and equipment inside and outside
  • Assisted children when necessary, regarding dressing, toileting, and/or diapering needs, and ensured all children had clean hands, faces, and diapers
  • Built positive relationships with and practiced open and honest communication with parents, co-workers, and CDLC management
  • Consistently interacted with the children in a positive developmentally appropriate way, role modeling appropriate behavior and language for children

CASE MANAGER FOR THE HARVEY RELIEF PROGRAM

UNIVERSITY OF HOUSTON- DOWNTOWN
01.2018
  • Met and interviewed clients to conduct intake
  • Conducted assessment and determined program eligibility
  • Verified name changes and maintained online directory records
  • Maintained data integrity through audits
  • Provided information and referral to appropriate resources
  • Assisted with appeals and/or re-certification for FEMA and other federal, state, and local program assistance
  • Identified and addressed the emotional, mental, and psychological needs of clients and/or their families
  • Completed and submitted all case notes, files, and records

Education

Master of Education - Clinical Counseling

Texas Southern University
12.2026

Bachelor of Science - Psychology

University of Houston-Downtown
Houston, TX
12.2018

Skills

  • Performance Management
  • Record Processing/Data Entry
  • Administrative tasks
  • Exit Interviews
  • Conflict Management
  • Unemployment Claim Processing
  • Guidance and Leadership
  • Case Management
  • Emotional Intelligence
  • Patience
  • Problem Solving
  • Creativity
  • Teamwork
  • Organization
  • Multitasking
  • Confidentiality
  • Work Requests
  • Management Development
  • Investigative Reporting
  • Cultural Competence
  • Time Management
  • Goal Setting
  • Resilience
  • Change Management
  • Microsoft Word
  • ISight
  • My TalentSpace/SABA/Halogen
  • Blackboard
  • Taleo
  • Qualtrics
  • Canva
  • Outlook
  • Excel
  • PowerPoint
  • PeopleSoft
  • DocuWare
  • Microsoft Teams
  • SharePoint

Certification

  • Employee Relations and Investigations Certificate Cornell University February 2022
  • Mental Health First Aider Certificate University of Houston-Downtown February 2023
  • Certified Texas Mediator Dispute Resolution Center May 2023
  • Fundamentals of Emergency Management Certificate U.S Department of Homeland Security November 2023

Volunteer Experience

  • Annual Gator Serve Martin Luther King Service Day Volunteer
  • Ronald McDonald House Volunteer
  • Downtown Homeless Feeding Volunteer
  • Catholic Church Food and Clothes Drive Volunteer
  • Fifth Ward Urban Enrichment Center Volunteer
  • UHD, Annual Chili Cook-off Committee Member
  • Annual Benefits/Compensation Boo Bash Volunteer
  • UHD, Annual Staff Awards Committee Chair
  • UHD, Health Fair Chair Committee Member
  • Healing 2 Flourish Counseling & Consulting Volunteer

Affiliations

  • Member of Texas Counselor Association

Accomplishments

  • Gator Graduate Recognition Award
  • State Powerlifting Champion Record Holder
  • Intramural Co-Rec Volleyball Champion
  • 5 Years of service staff award winner

References

References available upon request.

Timeline

COORDINATOR, EMPLOYEE RELATIONS & TALENT MANAGEMENT

UNIVERSITY OF HOUSTON-DOWNTOWN
01.2021 - Current

TALENT MANAGEMENT AND DEVELOPMENT SPECIALIST

UNIVERSITY OF HOUSTON-DOWNTOWN
01.2020 - 01.2021

HR RECORDS SPECIALIST

UNIVERSITY OF HOUSTON-DOWNTOWN
01.2019 - 01.2020

STUDENT ASSISTANT TO THE OFFICE OF THE VICE PRESIDENT FOR EMPLOYMENT SERVICES

UNIVERSITY OF HOUSTON-DOWNTOWN
01.2018 - 01.2019

CASE MANAGER FOR THE HARVEY RELIEF PROGRAM

UNIVERSITY OF HOUSTON- DOWNTOWN
01.2018

PRESCHOOL AND AFTERSCHOOL TEACHER

CRÈME DE LA CREME
01.2016 - 01.2018

Master of Education - Clinical Counseling

Texas Southern University

Bachelor of Science - Psychology

University of Houston-Downtown

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ASHLEY CARTER