Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Carter

Ellensburg,WA

Summary

Driven and detail-oriented accounting professional with extensive experience in payroll and account management for the City of Ellensburg. Skilled in Microsoft Excel and Microsoft Dynamics GP, with a strong track record of maintaining organized, compliant systems and ensuring accuracy in financial reporting. Proven ability to meet deadlines, learn quickly, and excel in evolving roles and responsibilities.

Overview

2026
2026
years of professional experience

Work History

Account Clerk 2

City Of Ellensburg


  • Set up new utility service access for customers, including account creation and meter activation.
  • Processed account changes such as address updates, account transfers, and service closures.
  • Generated final move-out bills by verifying meter readings, calculating prorated charges, processing deposits, and closing accounts in the billing system.
  • Coordinated with field staff for meter shut-off or service disconnection as needed.
  • Collaborated with outside organizations, including housing programs and nonprofit agencies, to coordinate utility payment assistance for eligible customers.
  • Received, posted, and reconciled customer payments, maintaining accurate account records.
  • Researched and resolved billing enquiries, disputes, and adjustments to ensure customer satisfaction.
  • Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts, and improving revenue collection.
  • Monitored delinquent accounts and worked with collections to recover outstanding balances.
  • Delivered high-quality customer service through in-person interactions, phone support, and email correspondence.
  • Maintained organized filing systems, to store contracts, billing records and account histories for quick retrieval and audit readiness.





Payroll and Accounting Specialist

City Of Ellensburg
10.2023 - Current
  • Process and audit employee timesheets in compliance with organizational policies and collective bargaining contracts.
  • Track and maintain employee leave balances, ensuring accurate accrual and usage records.
  • Administer payroll adjustments each pay period to accommodate individual employee needs.
  • Pre-balance, track, and reconcile employee deductions and benefits, ensuring timely payments to vendors.
  • Monitor and track retirement eligibility for each job position.
  • Prepare and submit retirement contributions and reports in accordance with regulatory agencies.
  • Manage quarterly and annual payroll tax reporting and remittance to federal and state agencies.
  • Document and process all garnishments for bankruptcies, loans, and child support orders.
  • Ensure adherence to multiple union contracts, applying contract-specific rules to payroll and benefit administration.
  • Collaborate with human resources, accounting, and other departments to confirm payroll accuracy.
  • Conduct regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
  • Input financial data and produced reports using Microsoft GP.
  • Maintain organized filing systems, both physically and digitally, for payroll records, contracts, tax filings, and benefit documentation to ensure audit readiness and regulatory compliance.
  • Assist auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
  • Continuously update job knowledge through participation in educational opportunities, attending professional conferences, and reading relevant publications.
  • Maintain up-to-date knowledge of federal, state, and local tax laws to ensure accurate payroll deductions.
  • Safeguard confidential employee information by adhering to strict data privacy policies and procedures..
  • Prepare year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.




Education

Bachelor of Science - Accounting

Western Governors University
Salt Lake City, UT

Skills

  • Verbal and written communication
  • Organization and time management
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Capable in Microsoft Excel
  • Self motivated
  • Adaptability

Timeline

Payroll and Accounting Specialist

City Of Ellensburg
10.2023 - Current

Account Clerk 2

City Of Ellensburg

Bachelor of Science - Accounting

Western Governors University

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