Experienced dental billing professional with proven track record in managing patient accounts and claims processing. Known for meticulous approach to detail and ensuring compliance with healthcare regulations. Strong team collaborator with focus on achieving results and adapting to changing needs, leveraging skills in claim resolution and patient communication.
Peer Recognition Award- Nominated by colleagues for consistently fostering a positive team environment, contributing to improved team morale and productivity.
Customer Service Excellence Award- Recognized for delivering exceptional customer service and maintaining a high level of client satisfaction, resulting in a 95% positive feedback rating over the year.
Maintained a 98% claim submission accuracy rate, significantly reducing billing errors and associated financial losses.
Successfully implemented and maintained compliance with all HIPAA regulations regarding patient data privacy and security.
Developed and delivered comprehensive dental billing training sessions for new staff members, improving overall billing accuracy and efficiency.
Effectively communicate with patients, insurance companies, and dental practice staff.
Developed and delivered comprehensive dental billing training sessions for new staff members, improving overall billing accuracy and efficiency.
Successfully negotiated higher reimbursement rates with major dental insurance providers, resulting in a 5% increase in average claim payments.
Submitted clean claims for payment within 1 business day, posting all payments to patient ledgers within 1 business day, and collecting 100% of what's rightly owed to the dental practice.
Successfully negotiated higher reimbursement rates with major dental insurance providers, resulting in a 5% increase in average claim payments.
Following up at least every 10 business days on all claims that hit 30+ days in aging to achieve the goal of getting the 90 day insurance aging report near ZERO and keeping it there.
As a dental billing specialist, I was recently honored with a Customer Service Excellence Award for consistently exceeding expectations and going above and beyond in my interactions with patients and insurance companies. This recognition stemmed from my dedication to providing clear, timely communication, proactively addressing potential billing issues, and actively resolving complex claims with a patient-centric approach. By taking the time to thoroughly explain billing details and promptly respond to inquiries, I consistently strive to create a positive and stress-free experience for all customers.