Ashley Cashwell
Boone,NC
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignment and offers solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
A Cleaner world
Boone , NC
2024.05 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Delivery Driver
Boone delivery
Boone , NC
2021.08 - Current
- Maintained accurate records of goods delivered and collected payments as required.
- Monitored fuel level throughout shift and refueled when necessary.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Notified customers of delays to decrease calls to support.
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
Key Holder Supervisor
Plato's Closet
Boone , NC
2022.02 - 2024.05
- Monitored store performance and identified areas for improvement.
- Created promotional displays that increased visibility of merchandise.
- Provided employees with feedback on job performance.
- Assisted customers in locating products throughout the store.
- Supported the Store Manager in daily operations activities as needed.
- Maintained a safe and secure environment within the store.
- Responded promptly to customer inquiries regarding product availability.
- Resolved customer complaints in a timely manner.
- Supervised cashiers during peak hours of operation.
- Conducted regular team meetings to discuss progress and challenges.
- Performed daily cash management duties including deposits, audits.
- Ensured compliance with all company policies and procedures.
- Implemented loss prevention measures to protect against theft and fraud.
- Developed strategies to increase customer loyalty and retention.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Supervised bank deposits and security procedures to support store opening and closing.
- Collaborated with management to determine key tasks and delegate to staff members.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Captured customer information to maximize future clienteling opportunities.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Managed daily operations, client relations and IT.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Delegated work to staff, setting priorities and goals.
- Used Point of Sale register system to complete transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed and supervised staff performance.
- Counted and balanced registers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Mentored newly hired staff in upselling techniques to improve sales.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Trained, managed and motivated employees to promote professional skill development.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Cashier
Hardee's
Boone , NC
2019.10 - 2020.08
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Discounted purchases by scanning and redeeming coupons.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Answered customers' questions and provided information on store procedures or policies.
- Offered customers carry-out service at completion of transaction.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Adhered to social distancing protocols and wore mask or face shield.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Watauga High School
Boone, NC2021-05
Skills
- Payment Collection
- Payment Processing
- Customer Service
- Customer Assistance
- Returns processing
- Product Recommendations
- Cash Register Operation
- Cash Handling
- POS Systems
- Written and verbal communication
- Drawer balancing
- Order Verification
- Inventory Control
- Loyalty Program Promotion
- Cleaning and sanitizing
- Customer service excellence
- Product Knowledge
- Conflict Resolution
- Daily Reporting
- Issue Resolution
- Staff Training
- Loss Prevention
- Retail Merchandising
- Time management skills
- Credit and cash transactions
- Scanner operations
Languages
English
Professional
Accomplishments
While employed at Plato's Closet I was promoted to a shift lead position after a year of employment, all key holders were required to do their best at meeting daily tasks and monthly sales goals. when goals and tasks were met fully we as a whole team got recognized and rewarded!
References
References available upon request.
Timeline
Customer Service Representative
A Cleaner world
2024.05 - Current
Key Holder Supervisor
Plato's Closet
2022.02 - 2024.05
Delivery Driver
Boone delivery
2021.08 - Current
Cashier
Hardee's
2019.10 - 2020.08
High School Diploma -
Watauga High School
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