ASHLEY CASICA
Orlando,United States
Summary
I am currently looking for a full-time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. Authorized to work in the US for any employer
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Server
Trex
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Line Cook
Maple Street Biscuit
10.2023 - 05.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Server
Sheraton Lake Buena Vista
12.2022 - 11.2023
- Comply at all times with J.W Marriott standards and regulations to encourage safe and efficient hotel operations
- Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner
Server
The Juicy Crab
07.2020 - 12.2022
- Moved and arranged tables, chairs, and settings to accommodate large groups or guests with special needs
- Maintained seating charts to optimize station rotations
- Used table management system to serve customers and coordinate movement of guests
- Maintained accurate guest flow to maximize available tables and minimize wait times
- Cleaned tables and arranged settings to comply with sanitation requirements
- Cleaned and placed menus to optimize presentation and encourage food sales
Server
Applebee's Grill Bar
08.2021 - 02.2022
- Processed credit card transactions, gift cards, and cash transactions
- Followed safety, sanitization, and food handling guidelines
- Delivered food and beverages promptly to customers
- Memorized menu additions, changes, and limited offerings
- Explained new menu item, seasonal, and daily special details
- Kept food service and preparation areas clean and neat
- Trained new servers in company policies, guest service standards, and best practices
Server
Olive Garden
05.2021 - 07.2021
- Processed credit card transactions, gift cards, and cash transactions
- Delivered food and beverages promptly to customers
- Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors
- Minimized complaints by keeping drinks full and delivering correct orders
- Managed billing and payments with POS system and accurate order input
Server/Hostess
Cracker Barrel
05.2019 - 07.2020
- Prepped orders
- Delivered food and beverages promptly to customers
- Bussed tables
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Kept food service and preparation areas clean and neat
- Supported bussers with table-cleaning during high-volume shifts
- Satisfied customers with fast, friendly and knowledgeable support
Team Leader
Bath & Body Works
04.2018 - 05.2019
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work
- Monitored team work, identified safety concerns, and removed hazards
- Organized schedules and daily assignments for team and leveraged individual knowledge and strengths to maximize team success
- Identified client needs by observing consumers, collecting surveys, and analyzing customer feedback
Stock Associate
Hollister Co
10.2017 - 11.2018
- Prevented accidents, injuries, and errors by keeping stock areas neat
- Implemented new merchandise plans following corporate and management guidelines
- Organized pallets for aisle-based food restocking and carts for sections with smaller restocking loads
- Removed damaged or expired items from shelves to keep stock fresh
- Maintained clean and organized stockroom in support of team productivity
Sales Associate
VF Outlet Store
05.2017 - 09.2017
- Helped customers navigate store, complete sales, and process returns
- Resolved customer concerns using strong communication and conflict management skills
- Processed payments quickly and made accurate change to keep customer flow moving
- Assisted customers with sales and service needs
- Managed multiple tasks simultaneously while meeting deadlines
- Lifted, pushed, and pulled up to 50 pounds regularly
Cashier
Noddle's and company
03.2017 - 06.2017
- Maintained clean, organized, and well-stocked checkout areas
- Balanced cash drawer at beginning and end of each shift
- Worked with customer service leaders and managers to meet customer needs
- Kept customers happy by quickly processing payments and bagging purchases
Call representee
Alorica
09.2016 - 01.2017
- Delivered accurate organizational information about products, services, and procedures
- Helped clients coordinate and prepare for upcoming appointments
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Accepted and processed applications for new services
Cashier
Tropical Delight
05.2014 - 12.2014
- Maintained cleanliness and presentation of storefront, cleared clutter, and restocked utensils
- Operated POS system to enter orders, complete sales transactions, and calculate correct change
- Prepared or cooked daily food items using safe food handling practices
- Rang up customer items quickly and accurately using POS system
Education
High School Diploma -
American Senior High School
Hialeah-lakes, Florida06.2016
Skills
- Menu item recommendation
- Team member support
- Point of sale system
- Food safety oversight
- Order management
- Positive and professional
- Strong communication
- Menu memorization
- Hospitality and accommodation
- Cleaning and sanitizing
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- High-volume dining
- Sales expertise
- Point of sale operation
- Liquor, wine, and food service
- Problem-solving abilities
- Conflict Resolution
Timeline
Server
Trex
05.2024 - Current
Line Cook
Maple Street Biscuit
10.2023 - 05.2024
Server
Sheraton Lake Buena Vista
12.2022 - 11.2023
Server
Applebee's Grill Bar
08.2021 - 02.2022
Server
Olive Garden
05.2021 - 07.2021
Server
The Juicy Crab
07.2020 - 12.2022
Server/Hostess
Cracker Barrel
05.2019 - 07.2020
Team Leader
Bath & Body Works
04.2018 - 05.2019
Stock Associate
Hollister Co
10.2017 - 11.2018
Sales Associate
VF Outlet Store
05.2017 - 09.2017
Cashier
Noddle's and company
03.2017 - 06.2017
Call representee
Alorica
09.2016 - 01.2017
Cashier
Tropical Delight
05.2014 - 12.2014
High School Diploma -
American Senior High School