Ashley Cason
Loxley,USA
Summary
Experienced with managing complex shipping and receiving operations, ensuring smooth and efficient workflows. Utilizes strong organizational skills to optimize logistics processes and enhance operational efficiency. Track record of effective team collaboration and adapting to dynamic business needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head of Shipping and Receiving
BBD
Loxley, USA
06.2022 - Current
- Restock product, after invoices are pulled
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Forklift Certified
- Repack
- Clerical
- Electric Floor Scrubber
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Pulled, verified, and packaged items for shipment.
Shipping and Receiving Clerk
DAS North America
Montgomery, USA
10.2019 - 06.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
Retail Sales Associate
Hobby Lobby
Montgomery, USA
11.2019 - 02.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases and locate items
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Call Center Representative
Hire Dynamics
Montgomery, USA
04.2019 - 10.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Package Handler
UPS FREIGHT TRUCKLOAD
Montgomery, USA
12.2018 - 02.2019
- SEASONAL POSITION
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing technique
- Used hand-held scanners and physical logs to accurately track item movements.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Waitress
PCH Hotels and Resorts
Montgomery, USA
09.2016 - 09.2018
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Front Desk Receptionist
Sleep Inn and Suites
Montgomery, USA
03.2014 - 10.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High school diploma -
GED
Montgomery, AL02.2002
Skills
- Order fulfillment
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Cleaning and sanitizing
- Warehouse safety
- Multitasking Abilities
- Loading and unloading
- Critical thinking
- Team collaboration
- Excellent communication
- Active listening
- Shipping and receiving
- Decision-making
- Verbal and written communication
- Forklift operation
- Shipment tracking
Certification
Forklift Certification
Timeline
Head of Shipping and Receiving
BBD
06.2022 - Current
Retail Sales Associate
Hobby Lobby
11.2019 - 02.2020
Shipping and Receiving Clerk
DAS North America
10.2019 - 06.2022
Call Center Representative
Hire Dynamics
04.2019 - 10.2019
Package Handler
UPS FREIGHT TRUCKLOAD
12.2018 - 02.2019
Waitress
PCH Hotels and Resorts
09.2016 - 09.2018
Front Desk Receptionist
Sleep Inn and Suites
03.2014 - 10.2016
High school diploma -
GED