Ashley Castillo
Houston
Summary
Proven Office Manager with a track record of enhancing team productivity and customer loyalty at Closet Factory. Skilled in Office Administration and Conflict Management, adept at streamlining operations and improving service delivery. Achieved significant improvements in customer satisfaction and operational efficiency through effective project management and communication. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
Work History
Office Manager
Closet Factory
11.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Courtesy Booth Clerk
Fiesta Mart LLC
06.2013 - 11.2017
- Developed strong relationships with repeat customers due to consistent high-quality service delivery.
- Processed returns, exchanges, and refunds promptly to maintain customer loyalty and satisfaction.
- Contributed to the store''s overall success through effective communication with colleagues and supervisors about best practices or areas needing improvement.
- Participated in regular training sessions on new systems or procedures, increasing proficiency in various aspects of the Courtesy Booth Clerk role.
- Enhanced customer satisfaction by providing efficient cashier services and maintaining a clean, organized booth area.
- Balanced cash drawers daily to ensure accurate financial records and prevent potential losses.
- Contributed to the achievement of store sales targets through consistent delivery of excellent customer service and support.
- Collaborated with team members to address any discrepancies or issues that arose during shift operations.
- Ensured compliance with company guidelines on handling sensitive customer information while processing transactions securely.
- Handled cash, check, and credit card transactions accurately for seamless transactions and minimal discrepancies.
- Provided exceptional service by addressing customer complaints professionally and finding suitable solutions in a timely manner.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Associate of Applied Science - Criminal Justice
05.2015
- Awarded Valedictorian of my class
- Honoree of Academic Achievement
High School Diploma -
05.2013
- Extracurricular Activities: Dance, Cheer, Chess club, Debate club.
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll Processing
- Human Resources
- Conflict Management
- Employee Training
- Expense Reporting
- Project Management
- Contract Administration
- MS Office
Timeline
Office Manager - Closet Factory
11.2017 - Current
Courtesy Booth Clerk - Fiesta Mart LLC
06.2013 - 11.2017
Remington College - Associate of Applied Science, Criminal Justice
Jefferson Davis High School - High School Diploma,