Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Castillo

Phoenix,AZ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Freelance Florist

PrettyPetals
08.2023 - Current
  • Utilized floral design techniques to craft unique floral arrangements.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
  • Showcased creativity and skill in developing innovative designs that garnered positive reviews from customers.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Increased sales revenue with exceptional customer service and upselling techniques.
  • Promoted the business through participation in local events, social media marketing, and community outreach efforts.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.

Bartender

Bullocks Cocktail Lounge
08.2024 - 01.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Bartender

Jicky Jacks Bar and Billards
04.2024 - 09.2024
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.

Shipping and Receiving Lead

Allen Industries
08.2023 - 04.2024
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Pulled, verified, and packaged items for shipment.
  • Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
  • Trained new team members on company policies and procedures, fostering a positive work culture within the department.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.

Assistant Store Manager

Circle K
09.2021 - 05.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Peoria Accelerated Highschool
Peoria, AZ

Skills

  • Creative vision
  • Care and handling techniques
  • Floral design
  • Client engagement and assistance
  • Delivery coordination
  • Professional telephone demeanor
  • Appointment scheduling
  • Complaint resolution
  • Outgoing personality
  • Professional appearance
  • Sales expertise
  • Customer Service-oriented

Certification

  • Title 4 Liquor License

Timeline

Bartender

Bullocks Cocktail Lounge
08.2024 - 01.2025

Bartender

Jicky Jacks Bar and Billards
04.2024 - 09.2024

Freelance Florist

PrettyPetals
08.2023 - Current

Shipping and Receiving Lead

Allen Industries
08.2023 - 04.2024

Assistant Store Manager

Circle K
09.2021 - 05.2023

Peoria Accelerated Highschool

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