Ashley Castillo Rodas
Henderson,NV
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
1
1
year of professional experience
Work History
Frond End Manager, Cashier
Walmart
Cedar Rapids, IA
06.2022 - 10.2023
- improve customer service.
- Minimized staff turnover through appropriate selection, orientation and training.
- Translated client documents between languages.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Provided exceptional customer service to ensure customer satisfaction.
- Led team engagement to assist cross-functional departments and achieve goals.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delegated work to staff, setting priorities and goals.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Education
High School Diploma -
Washington High School
Cedar Rapids, IA05-2023
Skills
- Strategic Planning
- Staff Development
- Complex Problem-Solving
- Key Performance Indicators
- Staff Training and Development
- Team Leadership
- Verbal and Written Communication
- Schedule Preparation
- Fluent in Spanish
Timeline
Frond End Manager, Cashier
Walmart
06.2022 - 10.2023
High School Diploma -
Washington High School