Ashley Cathey
Summary
To obtain a position within your company and to utilize my knowledge and skills in the Service field. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Therapeutic Support Staff Member
Self-Determination
01.2019 - 01.2020
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Delivered brief interventions to help clients develop healthy coping skills.
- Maintained client confidentiality to protect patient privacy.
- Documented patient information, treatment plans, and patient responses.
- Documented client progress to track effectiveness and inform future treatment plans.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Educated clients and families on mental health issues to promote understanding and support.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Led group sessions focused on topics such as stress management, conflict resolution, or anger management to build essential life skills among participants.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
- Delivered mental health support for female patients suffering from post-partum depression and generalized anxiety disorder.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Implemented evidence-based interventions through cognitive-behavioral and solution-focused therapy.
- Provided crisis intervention to support clients during times of urgent need.
- Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
Guest Services
Hampton By Hilton
04.2018 - 01.2019
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Entered and updated sensitive customer information during check-ins and room changes.
- Prepared reports on guest satisfaction levels and other metrics.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Paraprofessional
Umar
12.2015 - 06.2017
- Performed a variety of duties aimed at assisting residents with, without being intrusive, in accomplishing daily living activities and achieving personal goals as outlined on the Plan of Care, which furthers their growth towards independence
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Fostered a safe and inclusive atmosphere by promptly addressing incidents of bullying or other inappropriate behavior.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enforced rules and instructions to maintain discipline.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Program Instructor
Gaston Residential Services
08.2012 - 07.2013
- Provided direct care to residents with an array of Developmental Disabilities/Physical Disabilities.
- Advocated on behalf of clients during meetings with social workers, family members, and other stakeholders to secure necessary resources and support services.
- Actively participated in professional development opportunities to continually enhance knowledge of best practices within the field of group home counseling.
- Maintained a safe and supportive environment for clients, conducting regular safety checks and addressing conflicts immediately.
- Assisted individuals with addressing disabilities and developing career plans.
- Established trusting relationships with clients by maintaining open lines of communication and respecting boundaries.
- Mentored new staff members through guidance on policies, procedures, and best practices within the group home setting.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Coordinated recreational outings for clients, fostering community engagement and promoting overall wellness.
- Increased client independence by teaching essential life skills, such as budgeting and cooking.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Improved client well-being by developing and implementing personalized care plans.
- Assisted clients in exploring career options and vocational goals.
- Monitored medication administration in accordance with physician orders, ensuring proper dosage and adherence to schedules.
- Engaged appropriate intervention techniques to deescalate aggressive and hostile behavior of residents.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Developed client-centered interventions, utilizing evidence-based practices to address the unique needs and challenges faced by individuals within the group home setting.
- Served as liaison between clients'' families and healthcare providers, ensuring seamless communication regarding treatment progress or concerns that may arise.
- Managed internal conflicts among clients by employing effective communication techniques and fostering a culture of respect and understanding.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Provided crisis intervention services to de-escalate tense situations and ensure client safety at all times.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist and Veterinary Technician
Totalbond Veterinary Hospital
07.2010 - 07.2011
- Duties included answered telephones, making appointments, setting up new client charts and obtaining all necessary information for clients to come into facility.
Assistant Group Home Manager
Holy Angels, Inc.
01.2003 - 03.2008
- The functions of the position included: providing direct care to individuals with a variety of Developmental Disabilities, as well as other health related issues.
Education
Criminal Justice -
Cleveland Community College
01.2010
Associates in General Education -
Gaston Community College
01.2005
1 year in Sociology -
Belmont Abbey College
Belmont, NC01.2002
Skills
- Time Management
- Typing
- Training
- Teaching
- Powerpoint
- Filing
- Microsoft Office
- Fast learner
- Receptionist
- Customer Service
- Medical Terminology
- Hotel Experience
- Developmental Disabilities Experience
- Autism Experience
- Special Education
- Special Needs
- Curriculum Development
- Experience with Children
- Experience Working With Students
- Transporter
- Sales/Retail
- Versatile and can adapt well in various situations
- Authorized to work in the US for any Employer
- Authorized to work in the US for any employer
- Client Relations
- Emotional Regulation
- Building rapport
- Documentation
- Client Support
- Electronic Charting
- Therapeutic Plans
- De-Escalation Techniques
- Compliance requirements
- Care Plan Evaluation
- HIPAA Compliance
- Client Confidentiality
- Crisis Intervention
- Patient documentation
- Individualized support
- Professional boundaries
- Client Advocacy
- Patient Care
- Group Counseling
- Active Listening
- Decision-Making
- Medication Administration
- Networking
- Computer Skills
- Customer Service
- Attention to Detail
- Organization and Time Management
- Relationship Building
- Written Communication
Certification
Medication Administration, 05/01/05, Present
Timeline
Therapeutic Support Staff Member
Self-Determination
01.2019 - 01.2020
Guest Services
Hampton By Hilton
04.2018 - 01.2019
Paraprofessional
Umar
12.2015 - 06.2017
Program Instructor
Gaston Residential Services
08.2012 - 07.2013
Receptionist and Veterinary Technician
Totalbond Veterinary Hospital
07.2010 - 07.2011
Assistant Group Home Manager
Holy Angels, Inc.
01.2003 - 03.2008
Criminal Justice -
Cleveland Community College
Associates in General Education -
Gaston Community College
1 year in Sociology -
Belmont Abbey College