Ashley Cathey
Nashville,TN
Summary
Organized Patient Service Representative with 3.5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3.5 years of relevant work experience to your team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Partner Float
Vanderbilt University Medical Center
Nashville, TN
04.2024 - Current
- Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
- Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing personalized care and support throughout their stay.
Patient Care Technician
Ascension Saint Thomas
02.2020 - 04.2024
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Patient Service Representative
CareNow Urgent Care
Nashville, TN
09.2018 - 02.2020
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Education
Associate Degree In Nursing - Nursing
Volunteer State Community College
Gallatin, TNAssociates Degree - Early Childhood Education
Nashville State Community College
Nashville, TN05.2023
Skills
- Document Filing
- Patient Greeting
- Appointment Scheduling
- Medical Billing
- Insurance Verifying
- Customer Service
- Office Administration
- Medical Insurance
- HIPAA Compliance
- Patient Intake
Affiliations
Civil Air Patrol (US Air Force Auxiliary)
Certification
BLS/CPR CERTIFICATION
Timeline
Care Partner Float
Vanderbilt University Medical Center
04.2024 - Current
Patient Care Technician
Ascension Saint Thomas
02.2020 - 04.2024
Patient Service Representative
CareNow Urgent Care
09.2018 - 02.2020
Associates Degree - Early Childhood Education
Nashville State Community College
Associate Degree In Nursing - Nursing
Volunteer State Community College