Ashley Cattelain
PO BOX 1044 Elephant Butte ,NM
Summary
Dynamic administrative professional with extensive experience at Sierra County Government, excelling in customer service and data entry. Proven ability to enhance operational efficiency through meticulous record-keeping and effective communication. Skilled in Microsoft Office and fostering strong client relationships, contributing to a positive work environment and improved team collaboration.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Sierra County Government
04.2023 - Current
- Assisted in managing schedules and appointments for team members.
- Coordinated communication between departments to streamline operations.
- Maintained organized filing systems for easy access to documents.
- Preparing Tax releases , Tax Levy's .
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Developed streamlined communication channels between departments, improving collaboration on projects.
- Trained new administrative staff on office protocols and tools, fostering a supportive work environment.
- Conducted research to support project initiatives, ensuring relevant information is readily available for decision-making.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled incoming calls and inquiries, providing information as needed.
- Utilized office software to create reports and correspondence efficiently.
- Preparing letter's for realtors
- Calculating Property Record Cards
Clerk
Human Services Department
07.2022 - 01.2023
- Processed applications for assistance programs, ensuring compliance with departmental guidelines.
- Maintained accurate records of client interactions and services provided, enhancing data integrity.
- Assisted in the development of training materials for new staff, improving onboarding efficiency.
- Coordinated communication between clients and service providers, facilitating timely support delivery.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
Cashier
Walmart
10.2014 - 02.2017
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on register operations and store policies.
- Organized merchandise displays to enhance customer engagement and sales opportunities.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
No Degree - Dental Assisting
PMI
Albuquerque, NM 07-2009
High School
Independence High School
Rio Rancho, NM05-2006
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Critical thinking
- Documentation and recordkeeping
- Professional communication
- Database entry
- Verbal communication
- Deadline oriented
- Mail handling
- Meticulous attention to detail
- Prioritization
- Data collection
- Multi-line phone systems
- Resourceful
- Internet research
- Multi-line telephone systems
- Bookkeeping
- Letter preparation
Timeline
Administrative Assistant
Sierra County Government
04.2023 - Current
Clerk
Human Services Department
07.2022 - 01.2023
Cashier
Walmart
10.2014 - 02.2017
No Degree - Dental Assisting
PMI
High School
Independence High School
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