16 years of experience with high-value residential sales and customer relations. Utilizes strong negotiation and appraisal skills to drive sales and client satisfaction. Track record of building lasting client relationships and achieving sales targets. A proud New Orleans Firefighter.
Overview
14
14
years of professional experience
Work History
Firefighter
New Orleans Fire Department
10.2023 - Current
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
Inspected fire and life safety systems and equipment for proper placement at properties.
Owner/Founder, Registered Home Improvement Contractor
Cavalier Home and Garden LLC
01.2011 - Current
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
Owner/Founder, General Contractor
Cavalier Roofing LLC
09.2021 - 01.2024
Led a team of 10, ensuring project completion on time and within budget, improving client satisfaction.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Established foundational processes for business operations.
Implemented cost-saving measures, reducing expenses, and increasing overall efficiency.
Developed strategic partnerships, expanding market reach and boosting revenue growth.
Submitted bids and claims to home owners insurance companies ensuring client satisfaction.
Spearheaded marketing initiatives, resulting in a 25% increase in client inquiries and securing high-value contracts.
Education
High School Diploma -
Grace King High School
Metairie, LA
05.2009
Skills
Consultative sales expertise
Budget management
Problem-solving
Proactive Response
Handling difficult customers
Relationship building
Verbal and written communication
Project management
Project estimating
Negotiation
Contract management
Sales strategy development
Timeline
Firefighter
New Orleans Fire Department
10.2023 - Current
Owner/Founder, General Contractor
Cavalier Roofing LLC
09.2021 - 01.2024
Owner/Founder, Registered Home Improvement Contractor
Liaison to New Orleans Office of Homeland Security at New Orleans Fire DepartmentLiaison to New Orleans Office of Homeland Security at New Orleans Fire Department