Ashley Cavazos
Laredo,TX
Summary
Proven Customer Service Representative at Concentrix, adept in conflict resolution and critical thinking, enhanced customer loyalty through empathetic complaint handling. Skilled in Microsoft Office, I consistently delivered high-quality service, achieving increased customer satisfaction. Demonstrated exceptional multitasking and problem-solving abilities, significantly reducing customer complaints.
Overview
3
3
years of professional experience
Work History
Event Specialist
Crossmark
07.2025 - Current
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
- Managed event logistics and operations.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Ensured smooth event operations through diligent coordination with vendors and staff members.
- Implemented creative solutions when faced with unexpected challenges or obstacles throughout various stages of an entire event''s life cycle.
Member Specialist
Sam's Club
02.2025 - 06.2025
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
- Contributed to long-term strategic planning related to membership growth and retention goals.
- Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
- Assisted in organizing events that fostered a sense of community among members.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Educated members on available benefits and resources, increasing utilization of services provided.
- Coordinated efforts with sales team to drive membership growth through outreach campaigns.
- Developed strong relationships with key stakeholders, ensuring positive experiences for all members involved.
- Resolved customer issues through thorough dispute investigation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
Customer Service Representative
Concentrix
03.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Cashier
DD’s Discounts
12.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cook
Chic-Fil-A
06.2022 - 11.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Education
High School Diploma -
United South High School
Laredo, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Order processing
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Prioritization
- De-escalation techniques
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Event Specialist
Crossmark
07.2025 - Current
Member Specialist
Sam's Club
02.2025 - 06.2025
Customer Service Representative
Concentrix
03.2023 - 10.2024
Cashier
DD’s Discounts
12.2022 - 01.2023
Cook
Chic-Fil-A
06.2022 - 11.2022
High School Diploma -
United South High School
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