Ashley Cavrich-Zerbe
Middletown,PA
Summary
Dynamic Billing Manager at Comprehensive Care Counseling with expertise in medical billing and accounts receivable management. Achieved significant cost savings by streamlining billing processes. Known for exceptional customer service and problem-solving skills, fostering strong relationships with patients and staff to enhance operational efficiency and patient satisfaction.
Overview
25
25
years of professional experience
Work History
Billing Manager
Comprehensive Care Counseling
03.2025 - Current
- Processed billing and invoicing using electronic health record systems.
- Assisted with resolving patient inquiries related to billing discrepancies.
- Monitored accounts receivable to ensure timely collections.
- Collaborated with clinical staff to verify insurance eligibility and coverage details.
- Implemented best practices in billing procedures for improved accuracy.
- Reviewed billing problems, researched issues, and resolved concerns.
- Achieved significant cost savings by identifying and eliminating inefficiencies in billing process, reallocating resources to areas of higher impact.
Residential House Cleaner
Business Owner
01.2020 - 03.2025
- Performed comprehensive cleaning tasks, ensuring high standards of hygiene and cleanliness in residential properties.
- Utilized various cleaning tools and equipment, maintaining safety protocols during all operations.
- Adapted quickly to different client preferences and home layouts for tailored cleaning solutions.
- Assisted in organizing cleaning supplies and inventory management to streamline workflows.
- Implemented efficient cleaning techniques that improved overall time management during assignments.
- Responded to client feedback promptly, adjusting services to meet specific customer needs effectively.
- Developed strong rapport with clients, fostering trust and encouraging repeat business through exceptional service.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Sanitized apartments after move-out or prior to move-in.
- Provided excellent house cleaning and maid services to clients.
Home Health Caregiver
Private Care
08.2015 - 03.2020
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Administered medications and monitored patient health, ensuring adherence to prescribed care plans.
- Developed strong relationships with patients, fostering trust and enhancing overall well-being.
- Collaborated with healthcare professionals to evaluate patient progress and adjust care strategies as needed.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
Sales Associate
JCPenney
11.2006 - 09.2010
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store appearance through organized displays and merchandise restocking.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
Corrections Officer
SCI Camphill
11.2007 - 12.2009
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted regular inspections of facilities to maintain security and identify potential hazards.
- Managed conflict resolution among inmates, promoting a safe and orderly environment.
- Collaborated with law enforcement agencies to transfer inmates securely and efficiently.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
Front Desk Receptionist
Dr. Mary Jo Szada
04.2001 - 12.2005
- Managed patient scheduling and appointment reminders to enhance clinic efficiency.
- Coordinated insurance verification processes to ensure accurate patient billing.
- Maintained organized patient records using electronic health record (EHR) systems.
- Provided excellent customer service, addressing patient inquiries and concerns promptly.
- Collaborated with healthcare providers to facilitate seamless patient check-in and check-out experiences.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Education
High School Diploma -
Solanco High School
Lancaster, PASkills
- Personnel oversight
- Audit support
- Accounts receivable management
- Interest calculations
- Collections experience
- Claims processing
- Insurance verification
- HIPAA
- Medical billing expertise
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Patient scheduling
- Appointment management
- Office administration
- Schedule coordination
- Call handling
- Telephone etiquette
- Front desk operations
Timeline
Billing Manager
Comprehensive Care Counseling
03.2025 - Current
Residential House Cleaner
Business Owner
01.2020 - 03.2025
Home Health Caregiver
Private Care
08.2015 - 03.2020
Corrections Officer
SCI Camphill
11.2007 - 12.2009
Sales Associate
JCPenney
11.2006 - 09.2010
Front Desk Receptionist
Dr. Mary Jo Szada
04.2001 - 12.2005
High School Diploma -
Solanco High School