Ashley Ceccon
Willows
Summary
Results-driven professional with exceptional leadership qualities and positive attitude. Possesses in-depth understanding of customer service and operations management coupled with strong problem-solving and decision-making skills. Committed to driving company performance and ensuring operational excellence to enhance business outcomes.
Overview
19
19
years of professional experience
Work History
MOD - Manager On Duty
The Hive Kitchen & Bar
09.2024 - Current
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied Customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Business Owner
Self-employeed
11.2021 - 11.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Trained and motivated employees to perform daily business functions.
House Manager
Stay At Home Mom
01.2018 - 11.2021
Personal Lines Insurance Customer Service Agent
Nevin & Witt Insurance
06.2016 - 10.2017
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
Office Assistant
Farmers Insurance
06.2015 - 06.2016
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Barista
Starbucks
10.2013 - 07.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista Shift Supervisor
Pacific Coffee Roasting
09.2009 - 10.2013
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Private Nanny
Multiple Families
07.2009 - 10.2013
Volunteer Coordinator
Rape Crisis Intervention
01.2006 - 12.2008
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
Education
POST Law Enforcement Academy - Law Enforcement
Butte College
Oroville, CA07-2009
Skills
- Customer service focus
- Decision-making
- Documentation and reporting
- Processes and procedures
- Complex Problem-solving
- Verbal and written communication
- Attention to detail
- Relationship building
Computer Literacy & Computer Skills
- MS Office
- Word
- Excel
- Outlook
- Powerpoint
- Google Drive, Docs, Drive, Forms, etc
- Internet & Email
- Social Media
- Basic knowledge of Computer Hardware
- Understanding of Computer Security and Privacy
Timeline
MOD - Manager On Duty
The Hive Kitchen & Bar
09.2024 - Current
Business Owner
Self-employeed
11.2021 - 11.2024
House Manager
Stay At Home Mom
01.2018 - 11.2021
Personal Lines Insurance Customer Service Agent
Nevin & Witt Insurance
06.2016 - 10.2017
Office Assistant
Farmers Insurance
06.2015 - 06.2016
Barista
Starbucks
10.2013 - 07.2015
Barista Shift Supervisor
Pacific Coffee Roasting
09.2009 - 10.2013
Private Nanny
Multiple Families
07.2009 - 10.2013
Volunteer Coordinator
Rape Crisis Intervention
01.2006 - 12.2008
POST Law Enforcement Academy - Law Enforcement
Butte College
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