ASHLEY C. EDWARDS
Scranton,Pennsylvania
Summary
- To become an asset to the workforce by implementing suitable skills that are required for the effective and efficient forward movement of the organization.
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively according to company's guidelines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative and Supervisor
Michelle’s Meat and Grocery Wholesale
01.2013 - 01.2016
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Clerk (Summer Job)
University College of the Caribbean
06.2015 - 08.2015
- Provided quality clerical support through data entry and document management.
- Maintained filing system and organized customer documents for easy retrieval of information.
Clerk
Dixon and Associates Legal Practice
01.2016 - 12.2016
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Clerk and Customer Service
National Commercial Bank
12.2016 - 10.2017
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Aviation Security Officer
Marksman Limited
11.2017 - 06.2018
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
Customer Service Representative
Conduent
06.2018 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Camperdown High School
06-2015
Skills
- Excellent customer service
- Meeting deadlines
- Multitasking and organization
- Attention to detail
- Analyzing problems
- Technical troubleshooting
- Adapting to changing situations
- Flexibility
- Working with others
Certification
- CUSTOMER EXPERIENCE MANAGEMENT
- DELIVER EXCELLENT CUSTOMER SERVICE
- GUARDSMAN GROUP INDUSTRIAL SECURITY OPERATIONS LEVEL 1
- GUARDSMAN GROUP AVIATION SECURITY TRAINING
- INTERNATIONAL SECURITY DEFENSE SYSTEMS- PASSENGER SECURITY SYSTEM AGENT TRAINING
Timeline
Customer Service Representative
Conduent
06.2018 - Current
Aviation Security Officer
Marksman Limited
11.2017 - 06.2018
Clerk and Customer Service
National Commercial Bank
12.2016 - 10.2017
Clerk
Dixon and Associates Legal Practice
01.2016 - 12.2016
Clerk (Summer Job)
University College of the Caribbean
06.2015 - 08.2015
Customer Service Representative and Supervisor
Michelle’s Meat and Grocery Wholesale
01.2013 - 01.2016
- CUSTOMER EXPERIENCE MANAGEMENT
- DELIVER EXCELLENT CUSTOMER SERVICE
- GUARDSMAN GROUP INDUSTRIAL SECURITY OPERATIONS LEVEL 1
- GUARDSMAN GROUP AVIATION SECURITY TRAINING
- INTERNATIONAL SECURITY DEFENSE SYSTEMS- PASSENGER SECURITY SYSTEM AGENT TRAINING
High School Diploma -
Camperdown High School
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