Ashley Chacon
Laredo,TX
Summary
Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Home Health Care Provider
Estrella Provider Servicea
03.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medication as directed by physician.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Great feedback from patients as well as supervisors on level of quality care that has been carried out.
Pharmacy Service Representative
CVS Caremark Specialty Pharmacy
09.2022 - 08.2023
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment
Customer Service Representative
Concentrix
05.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Associate
Victoria's Secret PINK
01.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed efficient cash register operations.
- Top 5 sales associate surpassing sales goals and increased sales by 15% every quarter.
Education
No Degree - Liberal Arts And General Studies
Texas A&M International University
Laredo, TXNo Degree - Social Work
Southern New Hampshire University
Hooksett, NHSkills
- Creative Thinking
- Behavior Redirection
- Patient Care
- Compassionate Client Care
- Healthcare Education
- Customer Satisfaction
- Observational Skills
Certification
Certified Microsoft Office Specialist- Specializing in PowerPoint 2013 and Word 2013.
Adobe Certified Professional- Rich media using Adobe Flash
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Service Representative
CVS Caremark Specialty Pharmacy
09.2022 - 08.2023
Customer Service Representative
Concentrix
05.2021 - 06.2022
Home Health Care Provider
Estrella Provider Servicea
03.2021 - Current
Sales Associate
Victoria's Secret PINK
01.2020 - 01.2021
No Degree - Liberal Arts And General Studies
Texas A&M International University
No Degree - Social Work
Southern New Hampshire University
Certified Microsoft Office Specialist- Specializing in PowerPoint 2013 and Word 2013.
Adobe Certified Professional- Rich media using Adobe Flash
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