ASHLEY CHAFFEE
Thetford Center,VT
Summary
Health care professional focused on sexual and reproductive health care delivery. Expertise includes training and onboarding staff, coordinating clinical teams, and implementing process improvements to enhance patient-centered services. Known for a compassionate, trauma-informed approach that promotes equitable patient care and fosters efficient workflows.
Overview
7
7
years of professional experience
Work History
Lead Health Care Associate
PLANNED PARENTHOOD OF NORTHERN NEW ENGLAND
04.2014 - 01.2018
- Support delivery of high-quality, equitable, patient-centered sexual and reproductive health care, including medication abortion and procedural abortion services.
- Train and onboard new Healthcare Associates, providing hands-on instruction, orientation, coaching, and ongoing support to develop staff confidence and competency.
- Guide new employees through clinical workflows, patient flow, documentation requirements, safety procedures, and patient-centered service standards.
- Provide ongoing coaching and mentoring to Health Care Associates, reinforce best practices, identify training needs, and support staff development.
- Facilitated staff training on abortion care workflows, medication and procedural abortion, clinical procedures, laboratory requirements, patient preparation, and patient experience.
- Coordinate daily HCA operations, assign staff to clinical stations, manage breaks and shift changes, and ensure appropriate coverage to meet patient needs.
- Serve as a resource for staff navigating new workflows, clinical processes, patient concerns, and operational challenges.
- Collaborate with clinical and administrative teams to identify workflow barriers, develop solutions, communicate process changes, and improve systems supporting efficient abortion and sexual and reproductive health care.
- Enhanced patient experience by addressing barriers to care, ensuring timely patient flow, minimizing wait times, and guiding staff in responding to complex patient situations.
- Monitored key management indicators, communicated trends and operational concerns, and identified opportunities for improvement to site leadership.
- Support implementation and continuous improvement of clinical and administrative processes designed to improve health-center efficiency, patient experience, and access to care.
- Perform clinical responsibilities including obtaining vital signs, documenting medical histories, conducting venipuncture, administering injections, and collecting and preparing laboratory specimens.
- Maintain accurate medical records and documentation while adhering to organizational policies, professional standards, confidentiality requirements, and regulatory standards.
- Work collaboratively with multidisciplinary clinical and administrative teams to resolve problems and support consistent delivery of patient-centered care.
Optometric Technician
MONTANA EYECARE
05.2018 - 01.2021
- Conducted patient pre-examinations including ocular health assessments, visual acuities, refractive measurements, OCT, intraocular pressure testing, and retinal imaging.
- Educated and supported patients throughout examinations and procedures, including contact lens insertion and removal training for first-time users.
- Gathered patient histories and documented clinical information to support accurate diagnosis and treatment planning.
- Collaborated with providers and staff to support efficient patient flow and high-quality patient care.
- Coordinated patient scheduling to optimize clinical workflow and enhance patient access to care.
- Managed contact lens records and inventory, ensuring availability of necessary products and timely medication replenishment.
Education
Allied Health Coursework -
COMMUNITY COLLEGE OF VERMONT
01-2018
Skills
- Medication Abortion Care
- Procedural Abortion Care
- Clinical Staff Training & Onboarding
- New Employee Orientation
- Staff Coaching & Mentoring
- Sexual & Reproductive Health Care
- Clinical Operations
- Patient-Centered & Trauma-Informed Care
- Patient Experience
- Clinical Procedures & Laboratory Services
- Patient Education & Counseling
- Health Equity
- Problem Solving
Timeline
Optometric Technician
MONTANA EYECARE
05.2018 - 01.2021
Lead Health Care Associate
PLANNED PARENTHOOD OF NORTHERN NEW ENGLAND
04.2014 - 01.2018
Allied Health Coursework -
COMMUNITY COLLEGE OF VERMONT