ASHLEY CHAMBERLAIN
Knoxville,TN
Summary
Proficient professional employee with an ambitious work ethic, exceptional multitasking skills, immaculate communication skills, and experience in high stress environments. Natural problem solver with critical thinking skills. Able to work in a team oriented or independent organizational structure. Maintains a student mentality while embodying leadership skills to facilitate growth and development.
Overview
11
11
years of professional experience
Work History
ECT III
Knox County 911
Knoxville, TN
10.2022 - Current
- Perform pre-operation procedures to prepare for the shift and exchange information.
- Responsible for effective command and control of designated agency resources during the initial response phase of the incident and continued communication until closure is required.
- Receive incident reports by telephone or radio from field units.
- Conduct event analysis of field reports.
- Perform post operation procedures.
- Execute excellent communication skills.
- Multitask emergency events and response.
- Engage the public, public safety crews, and other employees with professionalism.
General Manager
Airbounce Maryville Family Entertainment Center
Alcoa, TN
04.2019 - 08.2020
- Hire, train, and provide mentorship to the staff to further develop their skills.
- Lead and influence management staff through effective motivation, and leveraging individual strengths to ensure maximum productivity.
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives.
- Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards.
- Assist owners with setting goals and hold managers accountable for setting and meeting departmental goals.
- Monitor online reviews to ensure the company is consistently meeting the standard for the guest or improving their experience.
- Capitalize business opportunities in the market area by executing company marketing strategies to drive sales.
- Maintain systems which ensure overall fiscal responsibility for inventory control, including parts and proper ordering.
- Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets.
FT Team Lead
Regal Entertainment Group
Knoxville
02.2019 - 04.2019
PT Associate Manager
Regal Entertainment Group
Knoxville
07.2018 - 02.2019
Graduate Student Unpaid Internship
The University of Tennessee's Athletic Event Mgmt. Dept.
Knoxville
08.2017 - 05.2018
- Provide fan support, services, and answer FAQs.
- Complete event preparation tasks assigned by the event coordinator and directors.
- Use Avery Design to design credentials, meal vouchers, parking passes, and event maps.
- Create game day check-in protocols and National Anthem protocols.
- Ensure facilities and campus were prepared for game-day operations by setting up equipment, signage, aiding in maintenance, and prepping hospitality and VIP areas.
- Give tours of Neyland Stadium.
- Coordinate catering for athletic events.
- Responsible for radio equipment management.
- TOC operations.
- EMT & Medic liaison.
- Monitor security access points.
- Help directors oversee and aid event staff in their operations.
- Command Post Operator- coordinate the response of proper emergency personnel in Thompson Boling Arena.
PT Floor Staff
Regal Entertainment Group
Knoxville
08.2013 - 01.2018
Volunteer Team Manager
Tennessee Lady Vols Soccer
Knoxville
01.2017 - 04.2017
- Field equipment prep, set-up, and tear-down for practices and games.
- Maintain practice and gameday kits.
- Maintain locker room and player lounge integrity.
- Film and process practice footage.
- Set-up team video equipment for scrimmages.
- Aid Director of Operations with any clerical tasks assigned.
- Aid coaching staff with drills for practice and other assigned tasks.
Education
Master of Science - Recreation And Sports Management
The University of Tennessee - Knoxville
Knoxville, TNBachelor of Arts - Mass Communication
The University of Tennessee - Knoxville
Knoxville, TNSkills
- Leadership
- Communication: written and verbal
- Professional presentation
- Public speaking
- Event management
- Interpersonal skills
- Telecommunication skills
- Hospitality
- National incident emergency management
- FEMA- TERT Certification
- CPR/TCPR
- Decision making and problem solving
- De-escalation
- CAD
- SPSS
- Quantitative and qualitative research
- Crystal Reports
- Avery design
- Microsoft Office
- Discourse analysis
Accomplishments
- Magna Cum Laude
- President of Lambda Pi Eta-National Communication Honor Society
- Tau Sigma Honor Society
- ETOBA Academic Scholar
- Fey D. Julian Academic Scholar
Employment References
- Mrs. Melissa Boone, Operations & Compliance Manager, KCECD: E911, 605 Bernard Ave., Knoxville, TN, 37921, (865) 215-1112, melissa.boone@knox911.org
- Mr. Dorrian Steen, Night Shift Direct Supervisor, KCECD: E911, 605 Bernard Ave., Knoxville, TN, 37921, (865) 215-1113, Dorrian.Steen@knox911.org, Night shift: If contacting by phone it will need to be after 6:30pm. Email is best due to varying schedule.
Skills Certifications
- Leadership
- Community Relations communication skills
- CITI Program certification in Social & Behavioral Research. Record ID: 24551073
- Event Management skills
- Written communication
- Verbal communication
- Professional presentation skills
- Interpersonal skills
- Hospitality
- Office management
- Financial planning/analysis skills
- Avery design
- SPSS
- Quantitative & Qualitative research
- Discourse analysis
- Proficient with CAD
- Proficient with Microsoft Office
- Proficient with Social Media platforms
- Crystal Reports
- Customer Service
- Telecommunicator ECT I
- Police Dispatcher ECT III
- CPR & TCPR
- Suicide Callers: Introduction Certification
- Telecommunicator Autism Awareness Certification
- Telecommunicator De-escalation Certification
- FEMA: TERT Certification
References
- Mrs. Liz Freeman, GIS Specialist Knox Co E911, KCECD: E911, 605 Bernard Ave., Knoxville, TN, 37921, (865) 215-1109, Liz.Freeman@knox911.org
- Miss. Cody Lawson, KPD Crime Scene Technician, 1650 Huron St., Knoxville, TN, 37917, (865) 274-3180, Clawson@knoxvilletn.gov
- Ms. Donna Best, Sr. Systems Engineer, Knox County Gov., 400 Main St., Knoxville, TN, 37902, (865) 806-0688, dbest@knoxvilletn.gov
- Mrs. Angie Doyle, (Retired) Athletic Event Manager, UT Knoxville's Athletic Event Mgmt. Dept., 1600 Phillip Fulmer Way Suite 230, Knoxville, TN, 37996, (865) 207-8175
Timeline
ECT III
Knox County 911
10.2022 - Current
General Manager
Airbounce Maryville Family Entertainment Center
04.2019 - 08.2020
FT Team Lead
Regal Entertainment Group
02.2019 - 04.2019
PT Associate Manager
Regal Entertainment Group
07.2018 - 02.2019
Graduate Student Unpaid Internship
The University of Tennessee's Athletic Event Mgmt. Dept.
08.2017 - 05.2018
Volunteer Team Manager
Tennessee Lady Vols Soccer
01.2017 - 04.2017
PT Floor Staff
Regal Entertainment Group
08.2013 - 01.2018
Master of Science - Recreation And Sports Management
The University of Tennessee - Knoxville
Bachelor of Arts - Mass Communication
The University of Tennessee - Knoxville